Fleet Farm Front End Operations Specialist - Part-Time in Ankeny, Iowa
Front End Operations Specialists are responsible for ensuring efficient and effective customer service by providing prompt support to Cashiers and assisting in any transactional issues as they arise. Front End Operations Specialists will proactively ensure that customers are assisted quickly and efficiently. They will be proficient in the operations of point of sale systems and customer service operations. Front End Operations Specialists are accountable for providing effective training to Cashiers.
Mills Fleet Farm store hours are 7am - 9pm Monday through Saturday and 8am - 6pm on Sundays (except Fargo, ND is open 12pm - 6pm on Sundays). Part-Time Team Members work a flexible schedule depending on availability and business needs including nights, weekends and holidays.
Front End Specialists are responsible for:
Providing excellent customer service by responding with a sense of urgency to our customers’ needs.
Monitoring Cashier and Front End Operation Specialist performance and providing on-going training.
Handling various customer problems and complaints in a professional manner.
Accurately processing defective items according to manufacturer’s warranties.
Accurately reconciling cash terminals, processing daily paperwork and preparing daily deposits.
Having basic knowledge of all store products to drive sales.
Adhering to all company policies and procedures and ensuring a safe working environment.
Maintaining awareness of the front end of the store to assist with store security.
Assisting in other areas/departments of the store as needed.
Our commitment to Part-Time Fleet Team Members includes:
10% Team Member Discount
Profit Sharing and 401(k) Plan*
AFLAC Supplemental Insurance*
Uniform Shirt Provided
Premium Pay on Saturdays, Sundays, and Legal Holidays Worked (Store only)
Will work around school schedules, assuming applicant availability meets our needs
*Eligibility requirements apply
Job Requirements for this position are:
Must be at least 16 years of age. **
Prior retail experience and/or training is preferred. **
Able to add, subtract, multiply, and divide in all units of measure.
Possess strong interpersonal and communication skills.
Familiar with basic computer functions.
Have a positive, friendly and outgoing personality.
Have problem solving skills.
Desire to work with the public.
Must be dependable, honest, courteous and self-motivated.
Able to work a flexible schedule depending on business needs including nights, weekends, and holidays.
Physical Requirements for this position are:
Ability to remain standing and/or walking for long periods of time on concrete floors.
Ability to stoop, bend, climb, and lift frequently.
Continuously lift up to 10lbs., frequently lift up to 25lbs., and be able to occasionally lift up to 50 lbs.
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position.
Requisition Number: 17-2281
Title: Front End Operations Specialist - Part-Time