Hy-Vee Food Stores Dishroom Clerk - Market Grille - Part Time in Cedar Falls, Iowa
Job Title: Dishroom Clerk FLSA: Non-Exempt
Department: Market Grille Revision Date: 03/2016
Provides prompt, efficient and friendly customer service. Reviews and fills customer orders for the day. Handles food in a safe manner and ensures the work area is always clean and neat.
Accountable and Reports to: Store Director, Assistant Store Director; Managers GM, Perishables, and Store Operations, Assistant Managers, Restaurant Manager, Assistant Restaurant Manager
Direct Reports: None
Primary Duties and Responsibilities
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store
Makes an effort to learn customers’ names and to address them by name whenever possible
Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
Reviews orders for the day
Handles food in a safe manner and ensures the work area is always clean and neat
Reviews the status and appearance of the food for freshness
Ensures that an adequate food supply is ready and on hand and follows a production list
Anticipates product needs for the department on a daily basis
Prepares and replenishes product as necessary
Pulls product from cooler/freezer to prepare for cooking
Checks in product, puts product away, and may review invoices
Removes trash in a timely manner
Adheres to company policies and individual store guidelines
Reports to work when scheduled and on time
Secondary Duties and Responsibilities
Washes dishes as necessary
Performs other job related duties and special projects as required
Education and Experience
No education requirement. Six months or less of similar or related work experience
Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision.
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Knowledge, Skills, Abilities and Worker Characteristics
Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables
Ability to do simple addition and subtraction; copying figures, counting and recording
Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing
The duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. There is exposure to noise, equipment movement hazards, cleaning chemicals/solvents, temperature extremes and possible electrical shock.
Equipment Used to Perform Job
Standard tools and equipment used in a kitchen environment including disposal, trash compactor, slicer, Hobart machine, grill, fryer, dishwasher, register system, ovens, rotisserie, knives, label maker, and company vehicle
Has daily contact with the general public and customers. Has contact with federal/state governmental or regulatory agencies regarding inspections.