CITY OF CEDAR RAPIDS Library Branch Manager-Downtown in CEDAR RAPIDS, Iowa

Provides the public with information and assistance directly and through supervising the Customer Service Division Staff; performs related work as required.Considerable leeway is granted for the exercise of independent judgment and initiative. Supervision is exercised over the work of employees within Customer Service Division.Examples of Duties / Knowledge & SkillsManages, supervises and participates in all daily service and support operations within the Downtown Library;Develops projections of resources and personnel necessary to meet established goals and objectives;Represents the Library in community organizations in the service area;Works closely with other library management to assure services are responsive to patronneeds;Ensures that building and grounds of the branch are properly maintained;Participates in committee work including materials selection, programming, management, and identifying community needs;Prepares reports and statistics for the branch;Provides strategic and tactical leadership as a member of the library's management team;Hires, trains, supervises and evaluates staff;Develops schedules to meet staffing demand for the library's primary interface to the customer;Mitigates and identifies risk in the handling and care of fine and fee revenue;Negotiates, resolves, and communicates with customers;Serves as primary interface for all customer care issues including disputes and service gaps;Interprets and recommends library policies, rules and procedures connected to customer care and branch operations;Ensures compliance with library policies and safety practices.Pre-employment drug screen required Assistance provided to disabled individuals upon request Equal Opportunity Employer