Tennant Company Field Service Technician in City, Iowa
Field Service Technician
Date:Aug 12, 2017
Location:Iowa City, IA, US, 52240
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Tennant is a recognized leader in designing, manufacturing and marketing solutions for industrial and commercial markets, with more than $820 million in annual revenues. With a vision to become a global leader in water-based sustainable cleaning and other technologies, Tennant creates innovative solutions, such as our ec-H2O products, that are changing the way the world cleans.
Tennant employees work to create a cleaner, safer, healthier world. Tennant is a company that cares about what it's doing, and the sustainability of its products, and works every day to develop new solutions that clean exceptionally well, but don't damage the environment. Employees of Tennant Company work with a spirit of Stewardship. Very simply, Stewardship is a filter for our actions and decision-making, as we strive to leave things in better condition than when we found them.
As a Field Service Technician with Tennant, you will provide top notch customer service as you troubleshoot equipment and deliver solutions that create a cleaner, safer world. Working at our customer's facility, our service technicians maintain, troubleshoot, and repair Tennant products, and provide quality customer service and communication to minimize costs and ensure satisfaction. You will maintain the proper parts and supplies in your service vehicle in order to have the necessary tools on hand to solve customer problems. You will quickly and accurately diagnose equipment issues, and determine what is needed to get the equipment running again. Customers rely on you to teach them how to correctly use our equipment and decrease future needs making you a true asset to our customers.
Tennant Company offers a competitive salary with an excellent benefits package, as well as a company vehicle, corporate credit card, cell phone, and laptop. Our Field Service Technicians also enjoy work life balances with a schedule that allows them to be home every night. In addition, service technicians also participate in a comprehensive training program including ride a longs with other service technicians and management, an annual week long training event, as well as new hire orientation.
Troubleshoot and repair mechanical, electrical, and hydraulic systems, air and water-cooled combustion engines, and diesel-gas-LP powered engine problems on all Tennant products and similar competitive products
Responsible for effectively scheduling time and arranging all customer service calls, planned maintenance and breakdowns, to maintain effective customer service
Maintain records of all service activities and business reporting documentation, through the use customer repair order logs, service agreements, completed repair orders, timesheets, machine checklists, receiving records, expense reports, and service agreements
Efficiently manage inventory levels to maximize inventory turns while minimizing return trips to customers
Ensure proper communication of customer preventative maintenance schedules and future service needs
Estimate machine repair requirements and prepare necessary data to provide an accurate repair quote to the customer
Responsible for proper and safe use, maintenance, and reporting of all Tennant Company property. This includes trucks, trailers, tools, and equipment
Partner with sales representatives in regard to potential customer applications for equipment replacements
Consistently present a professional image, both in personal appearance and condition of company equipment
Assist manager by making territory boundary changes and customer alignment recommendations
Must be able to lift 60 pounds, with most items weighing between 2 and 20 pounds. Occasionally may be required to lift items weighing up to 90 pounds. Assistance should be provided for items weighing over 60 pounds.
Position requires sitting, standing, twisting, reaching, pushing, and pulling
Position requires bending, stooping, kneeling or squatting on a daily basis. May be up to 30% of the day
Position requires driving van to and from customer sites daily, average of 500 miles/week
Must be able to wear safety glasses and safety shoes
Must be medically capable of performing all aspects of the job with the maximum amount of safety
Must pass a company-initiated pre-employment background check, physical, drug test and driving record review
High school diploma or equivalent, vocational school coursework a plus
Minimum of two years’ work experience to include:
Troubleshooting, diagnosing and repairing mobile equipment
Demonstrated experience working with one or more of the following: mechanical, electrical, and hydraulic systems, air and water-cooled combustion engines, and diesel-gas-LP powered engine
Demonstrated experience working in direct contact with customers on service-related activities
Ability to pass a background check, Department of Motor Vehicles check and drug screen
Demonstrated ability to work independently with minimal supervision
Safely use hand and power shop tool, equipment, and diagnostic devices
Basic understanding and knowledge of how to use a personal computer, including MS Office Suite, email, and proprietary Tennant systems
Understand and manage expenses within the service operation
Good verbal communication skills, customer-centric attitude, and approach
Basic estimating and inventory management skills
Equal Opportunity Employer
Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, physical or mental disability, age, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by state or federal law or local ordinance.