Wells Fargo Loan Documentation Specialist 3 in Clive, Iowa

Our foundation for success can be summarized in three beliefs:

Our product is service.

Our value added is financial advice and guidance.

Our competitive advantage is our people. It all begins with outstanding talent.

In Consumer Lending, we've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

The Consumer Lending team includes Home Lending, Personal Lending, and Dealer Services, including the professional services teams that partner with these businesses and other key partners.

Join the #1 Mortgage originator and servicer (/Source: Inside Mortgage Finance/)

Our Mortgage team supports the nation's leading originator and servicer of residential mortgages.

National Underwriting and Production Risk Management (NUPRM) provides support for transaction underwriting, managing production risk, and implementation of policies and procedures that support the home lending process. As part of Wells Fargo Home Lending, NUPRM identifies and adopts best practices and controls in relation to retail mortgage products.

Responsible for performing complex duties that support the Cancellation Department of the Fulfillment Advantage Support Team (FAST) within National Underwriting Production Risk Management (NUPRM). FAST includes Verification of Employment, Fulfillment & Sales Cancellation, Verification of Deposit and the 4506T Audit departments. Position involves a high level of production along with some reporting, training and other responsibilities. Primary responsibilities include, but are not limited to:

Cancellation:

  • Contact Retail Sales and Fulfillment Site partners: provide status updates, obtain clarification or gather information for disposition requests, and educate on cancellation process

  • Perform error correction to documents or system data

  • Manage and prioritize a pipeline of work to meet required turn times and service levels

  • Research requests and process, as appropriate

  • Efficiently utilize various loan processing systems and internal databases

  • Customer service with shared phone coverage (i.e. incoming calls from Sales and Fulfillment partners), answer questions and complete requests

  • Ensure compliance with company policies and government regulations in the performance of job duties

  • Review loan documentation and complete detailed analysis to ensure company policies are met

  • Able to handle confidential material in a professional and highly ethical manner

  • Effectively manage multiple tasks, work independently, and collaborating with others in a team environment is critical to the success of the team

  • Champion change and demonstrate professionalism

  • Identify trends/opportunities, providing recommendation for resolution

Shifts Available:

8a-5p

9a-6p

Required Qualifications:

  • 6+ months of experience in one or a combination of the following: customer service, loan administration, collections, or sales environment

Desired Qualifications:

  • Intermediate Microsoft Office skills

  • Excellent verbal, written, and interpersonal communication skills

  • High attention to detail and accuracy skills

  • Mortgage operations experience

  • Ability to achieve high production and quality standards

  • Exposure to the Wells Fargo's CORE origination system

  • Ability to be flexible and adjust plans quickly to meet changing business needs

  • This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

Job Expectations:

  • This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psp/PSEA/APPLICANTNW/HRMS/c/HRSHRAM.HRSAPPSCHJOB.GBL?Page=HRSAPPJBPST&FOCUS=Applicant&SiteId=1&JobOpeningId=5333068&PostingSeq=1.

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.