TEK INC Client Support Representative in DES MOINES, Iowa

WE OFFER A COMPREHENSIVE BENEFITS PACKAGE THAT INCLUDES: Full Medical, Dental and Vision benefits Company Matching 401 K Tuition Reimbursement Company Paid Life Insurance and Long-term Disability 2 weeks Paid Vacation POSITION SUMMARY: Company Client Support Representatives promotes favorable company relationships with staff and clients, through prompt, accurate, and courteous resolution of telephone and written inquiries. Essential Duties and Responsibilities - * Responsible for handling all inbound calls, email and chat * Respond to all support tickets within defined response times * Document all actions in tickets including customer contacts and resolution * Assess the severity and priority of problems and requests according to issue management guidelines * Follow all policies, procedures and protocols as defined * Resolve or escalate problems and requests according to issue management guidelines * Notify client if there is a delay in obtaining resolution to the problem. * Maintain patient confidentiality according to HIPAA guidelines Employer's Job# 435641800Please visit job URL for more information about this opening and to view EOE statement.