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Information Technology Specialist 5- Networking Engineer

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Information Technology Specialist 5- Networking Engineer

Salary

$75,774.40 - $116,542.40 Annually

Location

Des Moines - 50319 - Polk County, IA

Job Type

Full-time

Job Number

24-03792

Agency

185 Department of Management - Office of Chief Information Officer

Opening Date

05/04/2024

Closing Date

5/20/2024 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Dishti Mehra (dishti.mehra@iowa.gov)

• Description

• Benefits

• Questions

Job Description

The State of Iowa, Department of Management (DOM), Division of Information Technology is seeking a Senior Networking Engineer. This is a hybrid position which will require time in the office. We are looking for a highly motivated, skilled Information Technology Specialist 5 to join our team and play a vital role in ensuring the smooth operation of our client’s IT systems. This position will be responsible for maintaining cutting-edge IT infrastructure and providing exceptional technical support to customers.

Key Responsibilities:

• Maintain and support existing customer IT infrastructure, troubleshooting systems and business applications to resolution or escalation.

• Provide maintenance and support for various devices including Firewalls (Cisco ASA, Palo Alto), F5 Load Balancers, VPN solutions, Cisco/Meraki switches, and Wireless Infrastructure.

• Monitor Agency infrastructure resources, identify opportunities for optimization, and plan for future requirements.

• Follow Agency policies and procedures, contributing ideas for optimization to positively impact the customer.

• Manage special technical projects and IT roll-outs for customers.

• Utilize available resources to aid in incident resolution effectively and efficiently.

• Identify and learn appropriate software and hardware used and supported by the organization.

• Perform post-resolution follow-ups to ensure customer satisfaction.

• Contribute to the achievement of established SLAs.

• Collaborate with the team to understand requirements and translate them into technical specifications for additions or changes to customer infrastructure.

• Assist in troubleshooting hardware and software problems as they arise, and maintain system security features.

• Support all users by researching and coordinating problem resolution related to connectivity and permissions.

• Control and maintain the flow of data into, within, out of, and among applications and locations.

• Interpret, communicate, and enforce information management policies for the enterprise.

• Verify that system updates and security patches are applied as required.

• Participate in On-Call rotation.

Please note, candidates for this position must reside in the state of Iowa at the time of starting the role.

Employer Highlights:

The Department of Management, Division of Information Technology provides adaptable, secure, and cost-effective technology services and solutions to support the agencies across the State of Iowa, trusted partners, and citizens. We are responsible for managing all IT assets, projects, and resources to deliver top-tier technology support and expertise across the enterprise. Our strength is driven by the skills, talents, and diversity of our people.

We have a great total compensation package for all of our full-time employees, including:

• Iowa Public Employees' Retirement System (IPERS)

• Retirement Investors Club (RIC)

• Flexible Working Environment- Work from Home Opportunities

• Health, Dental and Vision Insurance

• Vacation Leave

• Sick Leave

• Paid Holidays

• Flexible Spending Accounts

• Life Insurance

• Long-Term Disability Insurance

Background check requirements

• After a conditional offer of employment has been made, and as the final step in the hiring process, candidates for this position will be subject to a background investigation, which may include but may not be limited to a verification of a candidate's education, previous employment/work history, contact of personal references, motor vehicle records, and a criminal history check (including through Federal, State, or Local criminal justice agencies).

• Information gathered as part of such background investigation will be treated as confidential to the extent permitted by Iowa Code section 22.7, 8B.4A, and other applicable laws, rules, and regulations; provided that, to the extent permitted by applicable law, such information shall be available to candidates upon request.

  Only applicants who meet the Minimum Qualification Requirements and meet all selective requirements (listed below) will be placed on the eligible list.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1) Graduation from an accredited four-year college or university with a degree in any field, and experience equal to three years of full-time work in: operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; designing/administering websites; or executing technology projects (e.g., systems analysis, requirements, design, development, and testing).

2) All of the following (a and b):

a. Three years of full-time work experience in: operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; designing/administering websites; or executing technology projects (e.g., systems analysis, requirements, design, development, and testing); and

b. A total of four years of education and/or full-time experience (as described in part a), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.

3) All of the following (a and b):

a. Three years of full-time work experience in: operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; designing/administering websites; or executing technology projects (e.g., systems analysis, requirements, design, development, and testing); and

b. Certification by an authorized educational institution/major computer or software producer in an area directly related to one of the computer specialty fields described in part a.

4) All of the following (a and b):

a. Three years of full-time work experience in: operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; designing/administering websites; or executing technology projects (e.g., systems analysis, requirements, design, development, and testing); and

b. Eighteen semester hours of accredited post-high-school coursework in one of the specialty fields described in part a.

5) Current, continuous experience in the state executive branch that includes six months of fulltime work as an Information Technology Specialist 4.

For additional information, please click on thislink to view the job description. (https://das.iowa.gov/sites/default/files/hr/documents/class_and_pay/JobClassDescriptions/InformationTechnologySpecialist5-00122-90122.pdf)

Additional Qualification Requirements

418 Network Management

6 months’ experience, 12 semester hours, or a combination of both involving:

· Cisco equipment configuration or troubleshooting

· SNA Server

· Host Integration

· Server configuration

· Management

· Troubleshooting

· Basic understanding of TCP/IP

· Network troubleshooting for network equipment

· Network performance and network connectivity

· Work in team environment to resolve problems

· Design and installation network hardware and software

OR

726 Firewalls

6 months experience, 12 semester hours, or a combination of both in configuration and administration of network traffic filtering devices (firewalls). Applicant may have knowledge in the following: Cisco Pix, Guanlet, CheckPoint Firewall-1, Ipchains.

OR

985 Network Monitoring Development

6 months experience, 12 semester hours, or a combination of both where the applicant has been directly involved in development and administration of data and analysis of standard MIB and related monitoring data of wide area communications network elements:

· Establish requirements for network monitoring tools

· Setup and management of related applications and databases

· Generate schemes for concise event correlation and reporting

· Develop network status maps and reporting displays to be utilized by network support technicians

· Create succinct network health and overall status reports for status changes, outages/impairments, and cyber security concerns.

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

• Yes - I understand and agree.

• No

  02

  PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

• No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

• Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

  03

  Have you graduated from a four year college or university? IF YES- How many years of experience do you have operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; designing/administering websites; or executing technology projects (e.g., systems analysis, requirements, design, development, and testing)?

• I have not graduated from a four year college or university

• Less than one year of experience in the identified areas

• One year to less than two years of experience in the identified areas

• Two years to less than three years of experience in the identified areas

• Three years or more of experience in the identified areas

  04

  If you are a current State of Iowa employee (executive branch) - How many months of full-time work have you had as an Information Technology Specialist 4 for the State of Iowa?

• I am not a current State of Iowa employee (executive branch)

• Less than three months of work experience as an Information Technology Specialist 4 for the State of Iowa

• Three months to less than six months of work experience as an Information Technology Specialist 4 for the State of Iowa

• Six months or more of work experience as an Information Technology Specialist 4 for the State of Iowa

  05

  Do you meet both A and B: (A) Three years of full-time work experience in: operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; designing/administering websites; or executing technology projects (e.g., systems analysis, requirements, design, development, and testing) (B) Four years of education and/or ADDITIONAL full-time experience (as described in part a), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.

• I meet A AND B

• I do not meet A and B

  06

  Do you meet A AND B: A Three years of full-time work experience in: operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; designing/administering websites; or executing technology projects (e.g., systems analysis, requirements, design, development, and testing); and B Certification by an authorized educational institution/major computer or software producer in an area directly related to one of the computer specialty fields described in part a.

• Yes - I meet A AND B

• I do not meet A AND B

  07

  Do you meet A AND B: A. Three years of full-time work experience in: operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; designing/administering websites; or executing technology projects (e.g., systems analysis, requirements, design, development, and testing); and B. Eighteen semester hours of accredited post-high-school coursework in one of the specialty fields described in part a.

• Yes - I meet A AND B

• No - I do not meet A AND B

  08

  Does your application demonstrate that you have 6 months experience, 12 semester hours, or a combination of both involving:

• Cisco equipment configuration or troubleshooting

• SNA Server

• Host Integration

• Server configuration

• Management

• Troubleshooting

• Basic understanding of TCP/IP

• Network troubleshooting for network equipment

• Network performance and network connectivity

• Work in team environment to resolve problems

• Design and installation network hardware and software?

• Yes - My current application and/or attached documentation clearly addresses this requirement

• No - I do not currently meet this requirement

  09

  If you answered "Yes" to the question above - please list exactly HOW you meet it: list exact classes and credit hours, employer, dates and hours per week and exact duties. Please do not paste or state - See application or resume. If you answered no to the question above please type in "No" in the box below.

  10

  Does your application demonstrate that you have 6 months experience, 12 semester hours, or a combination of both in configuration and administration of network traffic filtering devices (firewalls)? Applicant may have knowledge in the following:

• Cisco Pix

• Guanlet

• CheckPoint Firewall-1

• Ipchains

• Yes - My current application and/or attached documentation clearly addresses this requirement

• I do not currently meet this requirement

  11

  If you answered "Yes" to the question above - please list exactly HOW you meet it: list exact classes and credit hours, employer, dates and hours per week and exact duties. Please do not paste or state - See application or resume. If you answered no to the question above please type in "No" in the box below.

  12

  Does your application demonstrate that you have 6 months experience, 12 semester hours, or a combination of both where the applicant has been directly involved in development and administration of data and analysis of standard MIB and related monitoring data of wide area communications network elements:

• Establish requirements for network monitoring tools

• Setup and management of related applications and databases

• Generate schemes for concise event correlation and reporting

• Develop network status maps and reporting displays to be utilized by network support technicians

• Create succinct network health and overall status reports for status changes, outages/impairments, and cyber security concerns?

• Yes - My current application and/or attached documentation clearly addresses this requirement

• I do not currently meet this requirement

  13

  If you answered "Yes" to the question above - please list exactly HOW you meet it: list exact classes and credit hours, employer, dates and hours per week and exact duties. Please do not paste or state - See application or resume. If you answered no to the question above please type in "No" in the box below.

  Required Question

Agency

State of Iowa

Agency

185 Department of Management - Office of Chief Information Officer

Address

200 East Grand Ave.

Des Moines, Iowa, 50309

Website

https://ocio.iowa.gov/

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