Iowa Department of Administrative Services Public Service Manager 1 in Des Moines, Iowa

Public Service Manager 1

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Public Service Manager 1

Salary

$57,283.20 - $102,044.80 Annually

Location

Des Moines - 50319 - Polk County, IA

Job Type

Full-time

Agency

625 Iowa Department of Revenue

Job Number

17-00520

Closing

8/1/2017 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Robyn Renz at robyn.renz@iowa.gov

To Apply

Submit a completed Iowa Department of Administrative Services - Human Resources Enterprise (DAS-HRE) application form by the closing date. To complete an electronic application form, click on "Apply for Job Vacancy(s)" button. You may also mail an application form to: Iowa Department of Administrative Services - Human Resources Enterprise, Hoover State Office Building, 1305 East Walnut, Des Moines, IA 50319-0150 or fax your application to (515) 281-7970.

  • Description

  • Benefits

Job Description

This is a non-merit position with the Iowa Department of Revenue. Candidates must follow the instructions in the "To Apply" section.

Thank you for considering a career with the Iowa Department of Revenue. The Department has the opportunity to interact with nearly every Iowan at some point during his or her lifetime. To do our job, we must effectively communicate and focus on our customers.

Our strength is driven by the skills, talents, and diversity of our people. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization. If you're looking for a career with an organization that values its employees and customers, you've come to the right place.

Position Definition

The Department of Revenue's Business Services Division is seeking applicants for a Public Service Manager 1 position. This individual will provide leadership, direction, and supervision to approximately 13 employees within the Taxpayer Services call center of the Department of Revenue.

This position will participate on the Business Services Division management team, and will be responsible for a variety of tasks and duties.

Position Description

  • Supervises and evaluates the work of customer service representatives (CSRs) and taxpayer service specialists (TSSs); recommends HR actions related to selection, disciplinary procedures, performance, leaves, grievances, work schedules, and assignments; and enforces policies and procedures.

  • Assigns work to employees; explains methods and procedures and provides special instructions on unusual problems and situations; checks work in process or upon completion; and makes recommendations concerning budget, personnel, and related resource requirements for the CSRs and TSSs based upon past experience, anticipated workload, and production capabilities.

  • Provide appropriate coaching, counseling, direction, and resolution to employees. Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.

  • As a member of the Business Services Division Management Team, participate in the weekly management meetings. Assist supervisors in development of a strategic communications plan to support the organization's mission, goals, and objectives. Provides guidance, direction, and leadership to other communication team members. Review, research, and update the annual news media and communication policies.

  • Conceptualize and develop content for educational programs for print, web, and presentation. Evaluates all aspects of new or established taxpayer education programs including program objectives, policies, procedures, resources, inter/intra program balances, and other related considerations; identifies actual or potential topics and problem areas, trends, accomplishments, areas of imbalance, and related factors which impact taxpayer knowledge and education; develops performance criteria and schedule for taxpayer education and routinely evaluate to ensure educational needs are being met.

  • Attend Communications Bureau meetings and work closely on taxpayer education for the Department. Provide support for questions that need research or are highly technical in nature. Work with management and call center employees to identify topics that are important for taxpayers to understand.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1) Graduation from an accredited four-year college or university and experience equal to four years of full-time work in program administration, development, management, or operations.

2) Eight years of full-time work experience in program administration, development, management, or operations.

3) All of the following (a and b):

a. Four years of full-time work experience work in program administration, development, management, or operations; and

b. A combination of a total of four years of education and full-time experience (as described in part a), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience. Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or education.

4) All of the following (a, b, and c):

a. Two years of full-time work experience work in program administration, development, management, or operations; and

b. A combination of a total of four years of education and full-time experience (as described in part a), where thirty semester hours of accredited college or university course work equals one year of full-time experience; and

c. A combination of a total of two years of graduate-level education and full-time experience (as described in part a), where twenty-four semester hours of accredited graduate college or university course work in a public-service-related area (e.g., public or business administration, social work, law, education, engineering) equals one year of full-time experience. Graduation from the Iowa Certified Public Manager Program is

also equivalent to one year of full-time experience or education.

5) Current, continuous experience in the state executive branch that includes one year of full-time work as a Public Service Supervisor or comparable specific management-level position.

For additional information, please click on thislink to view the job description.

Additional Qualification Requirements

Must pass a criminal background check, FBI fingerprinting, and be in compliance with Iowa tax filing requirements.

Click here to view State of Iowa Executive Branch benefits: https://das.iowa.gov/human-resources/employee-and-retiree-benefits/

Agency

State of Iowa

Agency

625 Iowa Department of Revenue

Address

Hoover State Office Building, 4th Floor

1305 E Walnut St

Des Moines, Iowa, 50319.

Website

https://tax.iowa.gov/

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