Premium Retail Services Retail Experience Manager Full-time in Des Moines, Iowa


Retail Experience Manager




  • Coordinate training programs, education, and workshops to ensure retail sales associates’ understanding of our client’s internet-related services, mobile electronic products, brand awareness, and brand image.
  • Follow product training objectives.
  • Build and maintain long-term trusting relationships with retail store associates, retail management, and client management.
  • Maintain consistency and a highly visible presence in designated retail stores.
  • Writes training programs, including outlines, text, handouts, tests, and designs laboratory exercises.
  • Lectures classes on safety, installation, programming, maintenance, and repair of software, machinery, and equipment, following outline, handouts and text.
  • Administers written and practical exams and writes performance reports to evaluate trainees' performance.
  • Continuously improves / customizes existing programs and courses.
  • Provides training using appropriate methodologies, such as one-on-one, classroom, and e-learning / multi-media training.
  • Manages, coordinates and provides logistical support for product and technical education projects as assigned.
  • Creates, designs and implements computer based, web based and other interactive training programs.
  • Produces, creates, analyzes and reports on compliance for all training program completion statistics.


  • Minimum one year experience in training or adult education environment.
  • Minimum one year experience in retail, retail operations, retail distribution, merchandising, sales, marketing and/or service organizations required.
  • High School diploma or GED required.
  • Must be able to work evenings, weekdays, and some holidays.
  • Exceptional interpersonal communication skills required.
  • Strong professional presence with voice command for authoring web-based and/or live presentation skills required.
  • Behaviors that exhibit an energetic and enthusiastic attitude required.
  • Forward-thinking problem-solver with demonstrated success in going ‘above and beyond’ for internal and external clients and/or customers.
  • Proven track record of successful education channels to adult learners on mobile electronic products. Experience in authoring tool applications for learning management system hosting.
  • Experience in design and development of written training materials, manuals, guide books, job aids, etc.
  • Must be proficient in computer software and internet browsing technologies (for example: Google Chrome, Google Docs, Google Sheets, etc.)
  • Ability to use proprietary systems that track personnel and client/product information.
  • Strong use and understanding of remote business tools such as smart phones, tablets, and/or laptop use.
  • Access to home computer, reliable 24/7 internet connectivity for e-mail and daily web reporting.
  • Access to printing capabilities for training materials, job aids, written reports, etc.


A competitive salary along with a full benefits package including medical, dental, Company paid life, short term disability, Voluntary Life, 401K match and a generous Paid Time Off program.


Premium has been pioneering bold retail strategies, tools and technologies since 1985 with a single goal: to help our partners advance their industries and the lives of their consumers.

Experts in strategy, merchandising, brand advocacy and support, we employ a tailored approach to answering each client’s unique business needs. Together with our clients, we're inventing and leading a new era in retail, moving forward by moving beyond what's expected.

Behind every decision. Premium.


Retail experience? Check. An unbeatable work ethic? Check. A burning desire to be part of a team delivering results for a cutting-edge roster of clients? Check. You just might be Premium.

Propel brands to new heights with integrity and imagination. Join our team and be the next big thing.


Market: IA, Des Moines

Rep City/Location: Des Moines