Servpro of Iowa Office Receptionist- Part-time in Iowa City, Iowa

Office Receptionist- Part-time

Location Iowa City, IA

Type Full Time

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Do you love helping people through difficult situations?

Then, don’t miss your chance to join our team as a new Office Receptionist. In this position, you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

We’re seeking someone who is great on the phone, who has excellent analytical skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership.

Primary Responsibilities

  • Receive, enter calls and beacon properties

  • Perform excellent customer service

  • Receive general phone calls and greet visitors

  • Prepare job folders

  • Perform weekly customer call backs

  • Prepare written correspondence with customers

  • Assist marketing department with CE class promotions/registrations, general marketing projects

Position Requirements

  • 2+ year(s) of administrative or office-related experience

  • Minimum of HSD/GED preferred

  • Customer service experience, quality assurance, a plus

  • Experience in service industry environment a plus

  • Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times

  • Polite, confident, and excellent customer service skills, including listening and questioning skills

  • Ability to remain calm and professional during tense or stressful situations

  • Excellent organizational skills and strong attention to detail

  • Very self-motivated and goal-oriented

  • Ability to multi-task

  • Capability to work in a fast-paced, team-oriented office environment

  • Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)

  • Ability to successfully pass a background check

Job Type: Part-time, Monday-Friday, Noon - 6pm

Servpro of Iowa City/Coralville, Ottumwa/Oskaloosa & Des Moines East/SW

SERVPRO of Iowa City/Coralville, Ottumwa/Oskaloosa & Des Moines East/SW is locally owned and operated, and proudly serves the corridor, central and southeast Iowa as well as surrounding areas. We specialize in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. We are available 24 hours/7 days a week. We also provide the following cleaning services; mold remediation, duct cleaning, carpet cleaning, and odor removal. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. With a nationwide system of qualified franchises, no damage is too large or too small for SERVPRO.

SERVPRO of Iowa City/Coralville, Ottumwa/Oskaloosa and Des Moines East/SW, “Like It Never Even Happened.”

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