Co-op services Credit Union Fraud Detection Supervisor in Urbandale, Iowa

Overview:

OurFraud Detection Supervisorwill provide leadership, coaching and support to the Fraud Detection team. The position will manage workflows, assigns projects and daily tasks. This individual will help to maintain service levels and the highest level of customer satisfaction.

*Shift for this position could range from 6am-11pm.

Additional Responsibilities include:

  • Provides management leadership to assigned Fraud Detection team within department.

  • Monitors daily workflow and incoming requests for new and existing Fraud Detection clients.

  • Leads and manages Fraud Detection functions, tasks, projects and assignments to ensure that service and quality standards are met.

  • Provides effective and consistent communication to staff, management, external clients and vendors.

  • Actively supports strategic future, models, integrates and teaches culture, leadership practices and Brand Promise.

  • Proactively pursues management development opportunities and shows expected progress on learning plan.

Qualifications:

  • Strong leadership and coaching skills required.

  • Extensive product knowledge and minimum 2 years with direct Fraud Detection or Prevention experience.

  • Strong working knowledge of Microsoft Office, especially Excel and Word, and FDR systems.

  • Ability to balance multiple tasks and shift priorities in order to meet client expectations.

  • Ability to meet assignments deadlines.

  • Adult learning and training principles.

  • Negotiation skills preferred.

  • Ability to develop detailed work plans, manage multiple projects and lead team members.

  • Excellent written and verbal communication skills.

  • Strong analytical, problem solving, technical, and interpersonal skills.

  • Must align with the credit union philosophy of “people helping people”

If you are highly motivated and would enjoy the diversity of challenges and opportunities, please send your resume, cover letter, and salary requirements.

About Us:

CO-OP Financial Servicesis the technology engine that provides access and convenience for credit unions. With over 35 years of credit union service, CO-OP connects credit union members to their accounts through Debit, Credit, ATM, Shared Branching, Member Interaction Services, Mobile, Virtual, and Bill Pay services. CO-OP serves a total of 3,500 member credit unions, 50 million cardholders, 30,000 surcharge-free ATMs, and more than 5,500 shared branches. Handling three billion-plus annual transactions, CO-OP is the nation’s largest credit union service organization—offering resources that enable deeper member engagement to help credit unions prosper.

Req No. 2017-1405

Job Locations US-IA-Urbandale

Category Customer Service/Support

Type Full-Time