THE ISLE CASINO & HOTEL AT WATERLOO Count Team Clerk in WATERLOO, Iowa
The Isle is looking for a Count Team Clerk! Hours start anywhere between 2AM - 4AM. The team member in this position is responsible for providing superior service to both internal and external guests. Team members are expected to deliver the best experience while building genuine relationships with our guests. The Count Team Clerk is also responsible for accurate and timely collection, counting, and recording of funds. 1.Ensure at all times operating principles are being adhered to:a. Clean Keep all areas clean and pristine.b. Safe Follow all safety policies and procedures.c. Friendly Get to know our guests and build genuine relationships with them.d. Fun Have fun! Be interactive with all internal and external guests while maintainingprofessional standards.e. Fantastic Value Effectively manage and ensure an optimum value proposition for ourpatrons.2. Use the WE CARE formula to deliver the best experience to our guests:a. Welcome We treat strangers like friends and friends like family.b. Excited We are enthusiastic and eager. We perform at a level that exceeds guestexpectationsc. Comfortable We provide a safe, relaxing and inviting environment.d. Appreciated We recognize the full value of our guests.e. Respected We see and value the uniqueness in each guest and approach eachguests needs with dignity and integrity.f. Entertained We strive to deliver a valuable, enjoyable and delightful experience3. Adhere to department service standards of being accurate, consistent and trustworthy.4. Interact with all guests and employees to positively affect interactions with guests andemployees, and demonstrate resiliency to deal with difficult situations in all types ofbusiness conditions. Work effectively and courteously with fellow employees.5. Responsible for accurate and timely collection, counting, and recording of funds.Responsible for taking proceeds out of all boxes, running proceeds through the countingequipment, keying in information into the computer and filling out paperwork.