MetLife Enterprise Program Specialist in West Des Moines, Iowa

Job Location: United States : Iowa : West Des Moines

Role Value Proposition:

Ensures operational excellence by building and managing relationships with companies that supply products and services for the organization. Serve as the interface between the vendor and organization and responsible for identification, prioritization, and implementation of enterprise-wide programs that meet strategic, tactical, market, and customer demands. They keep vendors informed on developments in the organization and changes that affect the vendors’ products and services. Ensures adherence to quality standards and reviews deliverables.

Key Responsibilities:

  • Works independently and oversees and manages day to day support and management of our vendor services.

  • Manages issues, audit needs, business controls and risk items that impact or are related to the vendor.

  • Ensures vendors adherence to quality standards, procedures and reviews deliverables.

  • Communicates and reports to line of business leadership regarding the status of vendor relationships, SLAs and projects.

  • Facilitates strategic initiatives with vendors including but not limited to enhancements, projects, etc.

  • Participate in monthly business review meetings and capture key actions identified.

  • Monitor and review vendor’s financial and operational performances.

Essential Business Experience and Technical Skills:

  • High School Diploma or GED required

  • 3-5 years required, 8+ years of work or program and project experience preferred.

  • BS/BA degree preferred

  • Strong record of success in driving changes, problem resolution and analyzing results in an operations environment.

  • Good interpersonal and verbal communication skills with a strong ability to negotiate and collaborate with others at many different levels.

  • Promotes MetLife key values by demonstrating leadership skills and using sound business judgment.


  • Travel between 4-6 times per year visiting companies that supply products and services to the organization. Business Category Global Technology & Operations Number of Openings 1 “At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.”

MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

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Requisition #: 63943