Job Information
City of Ames Transit Operations Manager in 50010, Iowa
Transit Operations Manager
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Transit Operations Manager
Salary
$71,986.00 - $105,243.00 Annually
Location
50010, IA
Job Type
Full-Time
Job Number
24-1314-01
Department
CyRide
Division
Operations
Opening Date
06/14/2024
Closing Date
7/2/2024 12:00 PM Central
FLSA
Exempt
Bargaining Unit
MERIT
Residency Requirement?
Yes
Description
Benefits
Questions
Centrally located in the heart of Iowa, Ames is a vibrant, progressive community with more than 66,000 residents providing an excellent quality of life. Home to Iowa State University, Ames offers year-round recreation opportunities, diverse cultural offerings, a stable economy, safe neighborhoods, and a high-achieving school district.
General Information
The City of Ames is conducting this recruitment to establish a Civil Service eligibility list for this classification. The list will be valid for up to one year from the date of certification by the Ames Civil Service Commission and may be used to fill one or more vacancies in this classification. In addition, City of Ames Civil Service employees who have previously held Civil Service status in this classification and are interested in voluntarily demoting or laterally transferring into the current vacancy must submit their application by the deadline.
The Transit Operations Manager, under the direction of the Assistant Director of Transit Operations, performs administrative duties involved in the operations, supervision, and personnel activities of CyRide, while performing related duties as required.
In order to be considered for this position, all applicants must submit their online application by the deadline listed on this posting. Your application includes complete responses to the supplemental questions. Please keep in mind that submission of a resume in lieu of work history on your application or answering the supplemental questions is not sufficient.
Compensation Philosophy:
The City of Ames has a compensation philosophy that the starting pay for our merit salary ranges establishes the salary for employees who meet minimum requirements of a position. The median of any merit salary range is for an employee who can reasonably meet all expectations of the position responsibilities without initial extensive training. In order for employees to have an opportunity to grow within their position, we may consider a candidate's education, experience, and skills above the minimum requirements when looking at a salary closer to or slightly above the median. The median for this position is $88,615 annualized.
Benefits
Our comprehensive benefits package can be viewed at: City of Ames Benefits (https://www.cityofames.org/government/departments-divisions-a-h/human-resources/employee-benefits)
Public Service Loan Forgiveness (PSLF) Program: The PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information, please visit:
PSLF Program (https://studentaid.gov/manage-loans/forgiveness-cancellation)
Examples of Essential Job Functions
Evaluates daily operations to maximize performance of Transit Drivers and Transit Dispatchers. Supervises and investigates fixed route and para-transit operations for passenger safety, ADA compliance, and Transit Driver efficiencies. Analyzes weekly, monthly, and quarterly operational statistics and trends and determines appropriate operational action. Facilitates communication between Operations and Maintenance. Works with maintenance division, customers, and other City departments to provide oversight for the operations of bus stop locations. Arranges random, reasonable cause, and post accident testing for drug and alcohol. Monitors performance of Transit Drivers and Transit Dispatchers and recommends corrective and/or disciplinary actions to the Assistant Transit Director - Operations. Conducts periodic check rides of Transit Drivers to ensure compliance with CyRide policies and safe operating practices. Conducts annual performance reviews for Transit Drivers and Transit Dispatchers. Responsible for developing, analyzing and setting operational standards for para-transit, fixed route, and Moonlight Express. Coordinates the investigation of all para-transit and fixed route accidents and recommends appropriate action to the Assistant Transit Director - Operations. Acts as the Assistant Transit Director - Operations in his/her absence. Creates and provides training for the "Passenger Relations" program. Conducts group tours and presentations. Receives, investigates, and resolves complaints from the public. Responsible for providing web page updates for information related to customer service and transportation. Answers questions and inquiries from the public. Designs marketing programs for all CyRide services. Responsible for the majority of the operational budget. Performs administrative duties involved in marketing, planning, scheduling, and supervision. Ensures that Transit Drivers meet and comply with all federal, state, and local health and safety regulations. Prepares detailed written reports, recommendations, and oral presentations to the Director and Assistant Transit Director - Operations regarding overall operational performance and deficiencies.
Other Job Functions: Performs duties of the Transit Trainer, as necessary. Acts as Transit Driver, Transit Dispatcher, and Laneworker as needed to ensure efficient operation of the transit service. Represents CyRide at employer promotions and other community functions. Attends special committee meetings. Participates in City-wide teaming activities.
Assists the Transit Planner/EEO Officer in implementing a successful Equal Employment Opportunity (EEO) program that meets Federal Transit Administration regulations and must not discriminate based on a protected class. Actively participates in periodic audits of all aspects of employment in order to identify and to remove barriers obstructing achievement of specified goals and objectives; holds regular discussions with other managers, supervisors, employees, and affinity groups to assure the agency's policies and procedures are being followed. In conjunction with the EEO Officer, maintains and updates the personnel database for generating reports required for the non-discrimination program. Cooperates with the EEO Officer in review of information and investigations of complaints. Encourages employee participation to support the advancement of the EEO Program (e.g. professional development and career growth opportunities, posting promotional opportunities, shadowing, mentoring).
Each employee is expected to continually strive to bring shared values to life through our Excellence Through People organizational culture. ETP values include: committing to continuous improvement; inspiring creativity and innovation; being customer driven; making data-driven decisions; committing to diversity, equity and inclusion; championing employee involvement; striving for excellence; having fiscal stewardship; acting with honesty and integrity; exhibiting leadership; choosing a positive attitude; respecting one another; promoting safety and wellness; and cultivating teamwork. For leaders, this includes creating a work culture that brings these values to life. For all employees, this includes maintaining a Total City Perspective. The purpose of ETP is to deliver exceptional services to the public at the best price, and for employees to experience an enjoyable and stimulating work environment.
Qualifications
Education and Experience: Bachelor's degree in business, management, or related field, plus three years of supervisory experience is the minimum requirement. Equivalent combinations of education and experience may be considered.
Preferred experience would include some transit operations and/or high volume employee relations/operations compliance experience.
Other Employment Qualifications: No record of more than two total moving violations and/or accidents in the last three years; no more than two serious accidents within the last five years; no record of operating a vehicle while under the influence (OWI); no record of revoked or suspended driver's license in last five years; no record of hit and run accidents. An offer of employment is conditional upon the following: satisfactory background check; obtaining CDL Permit; employment physical; drug and alcohol test; and obtaining a CDL license.
Licenses and Certifications: Ability to obtain a valid Iowa Drivers License; ability to obtain Commercial Driver's License Permit within 30 days of start date; ability to obtain Commercial Driver's License (Class A or B with passenger and airbrake endorsements) within three attempts; must maintain Commercial Driver's License (Class A or B with passenger and airbrake endorsements).
Knowledge, Skills, and Abilities:
Knowledge of standard office methods and procedures; extensive knowledge of principles of supervision and management; extensive knowledge of regulations regarding driver health and safety and vehicle safety; general knowledge of dispatching procedure and bus operations.
Considerable skill in orally communicating directions and instructions; considerable skill in performing mathematical computations; considerable skill in the use of computer word processing and spread sheet programs for entering and analyzing data.
Considerable ability to maintain accurate records; considerable ability to work independently and in a group; considerable ability to establish and maintain effective working relationships with other City departments, managers, supervisors, employees, trainees, and the public.
Must meet driving standards required for Transit Driver; meet physical standards for Transit Drivers required by the USDOT; pass drug and alcohol screening; must be able to complete the CyRide Driver and Transit Dispatcher training programs.
Supplemental Information
Required Physical Activities: Talking, hearing, walking, standing, finger dexterity, climbing stairs, balancing, stooping, crouching, kneeling, reaching, pushing, pulling lifting, grasping, and repetitive motions.
Physical Characteristics of Work: Working is primarily sedentary, but requires the exertion of up to 10 to 20 pounds of force occasionally. Operation of a transit bus requires the exertion of up to 10 pounds of force frequently, and may require up to 50 pounds of force occasionally; and requires the use of arm and leg controls.
Vision Requirements: The standard for use with those whose work deals with preparing and analyzing data and figures, and the use of a computer terminal.
Environmental Conditions: The worker is exposed to both the inside and outside environmental conditions, noise, vibrations, hazards, and vehicle exhaust fumes.
Equipment Essential to the Job: Computer keyboard, monitor, mouse, scanner, and printer. Computer software required for word processing, spreadsheet programs, graphics programs and scanner software. Two-way radio, telephone, calculator, copy machine, camera, digital camera, laminating machine, standard department forms, bus schedules, label maker, general office equipment, policy and training manuals, flip charts, dry erase board, power point equipment, VCR, video tapes, tape editing equipment, TV monitor and camera. Transit bus and related equipment. Bus wash. Fueling and bus servicing equipment.
Selection Process:
The selection process consists of an evaluation of education, experience, and supplemental question responses; phone interview; hiring assessment; on-site interview, which will include a manager meeting and written exercise; and completion of reference checks and a criminal background check, which includes a sex offender registry check and driving record. All candidates will be notified by email of their application status.
Preference may be given to applicants possessing qualifications above the minimum.
Depending on the number of qualified candidates, the City may forego phone interviews.
Veteran’s Preference Points
The City of Ames provides Veteran's Preference Points for Civil Service positions. A copy of your DD214 and, if applicable, proof of disability, must be attached with your application (or faxed to 515-239-5297) prior to the close date of the posting in order to receive Veteran's Preference Points.
E-Verify Process:
The City of Ames participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each applicant’s Form I-9 to confirm work authorization. All candidates who are offered a position with the City of Ames must complete Section 1 of Form I-9 along with the required proof of their right to work in the United States and proof of their identity on their first day of employment. Please be prepared to provide required documents on your first day of employment. For additional information regarding acceptable documents for this purpose, please contact Human Resources at 515-239-5199 or go to the US Citizenship and Immigration Services web page at: http://www.uscis.gov.
NOTE: Applicants with disabilities may submit requests for ADA testing or interview accommodations to the Human Resources Department prior to the test or interview.
The City of Ames is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, age, religion, sex, sexual orientation, gender identity, genetic information, ancestry, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Human Resources Department at 515-239-5199.