Danfoss Customer Focus Quality Leader in AMES, Iowa
CUSTOMER FOCUS QUALITY LEADER Job ID: 14073 Job location(s): Ames, IA, US JOB DESCRIPTION Are you customer oriented* Can you keep customers happy* Do you have a blend of engineering skills and customer relationship skills* Then you might be our new Customer Focus Quality Engineer, supporting Caterpillar, within our Danfoss Power Solutions business segment. You will support the Customer base (Caterpillar) from the Quality point of view addressing their concerns and/or complaints for product, processes and services related to the Product Portfolio. You will maintain monthly customer quality data, analyze trends, drive resolution of customer issues using the 8D Root Cause Analysis process, and champion the APQP process on new customer applications of our products. Maintain exceptional customer contact and knowledge of their needs to drive customer satisfaction. This position will likely evolve to representing more than 1 key customer. JOB RESPONSIBILITIES * Tracking status of current customer quality issues, incorporating active 8D documents * Tracking customer quality metrics and ensure alignment with our internal metrics * Understanding and communicating Caterpillar s quality-related Customer Specific Requirements (CSR s) * Ensure strong quality improvement efforts on line reject or field performance issues through 8D s or other improvement methods * Ensuring DPS personnel and Caterpillar follow the APQP process on new applications of existing DPS products to ensure trouble-free launches * Performing analysis and tracking of field failures. Noting trends and issues and communicate findings * Facilitating supplier certification (SQEP) and Supplier Performance Management (SPM) activities BACKGROUND and SKILLS The ideal candidate possesses these skills. * BA or BS degree from an accredited institution and 5+ years related experience/training, or an equivalent combination of both * Expert knowledge of customer quality policies, processes, and requirements. * Knowledge of quality disciplines including: Gage RandR, Run at Rate s, Production Part Approval Process (PPAP), Cp, Cpk, P-FMEA, Control Plans, Root Cause Analysis (8D) * Ability to comprehend and apply principles of modern algebra, and statistical theory and application * Speaking German, Danish, Italian, Spanish, Slovakian or Japanese, in addition to English, would be a strong asset * Apply principles of logical or scientific thinking to a wide range of intellectual and practical problems * Knowledge of DPS products and their applications DANFOSS ENGINEERING TOMORROW At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees. Following our founder s mindset action speaks louder than words , we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030. Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.Employer's Job# 14073Please visit job URL for more information about this opening and to view EOE statement.