Cyclone Contracting Director of First Impressions / Administrative Assistant in Ames, Iowa

We are actively seeking experienced and organized Director of First Impressions to join our team at Cyclone Contracting located in Ames, IA. This full-time position is for someone who has excellent communication skills and thrives in a fast-paced environment. This person is responsible for answering phones, fielding calls, while distributing them to the necessary person or department as needed. While conveying in every conversation the Cyclone way of operating by, maintaining a positive and professional demeanor for every call. While also providing crucial administrative support to the departments.

Job Functions may include, but not limited to:

  • Manage large amounts of incoming calls

  • Go the extra mile to engage customers

  • Follow communication procedures, guidelines and policies

  • Open and maintain customer accounts by recording account information

  • Keep records of customer interactions and file documents

  • Identify and assess customers’ needs to achieve satisfaction

  • Contribute to team effort by accomplishing related results as needed

  • Build sustainable relationships of trust through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Photocopying, faxing, mail distribution and filing.

  • Creating and/or modifying various documents using Microsoft Office programs and varies other tools and programs.

Your personable attitude, multitasking abilities, and strong organizing skills will help ensure the success of Cyclone Contracting.

Qualifications

  • Experience in Customer Service position

  • Strong verbal and written communication skills

  • Proficient in Microsoft Office including Outlook, Word, and Excel

  • Experience with a multiple line phone system preferred

  • Team Player

  • Multi-tasking abilities

  • Motivated & Passionate

Full Time Benefits

  • Medical Insurance

  • Long and short-term disability

  • Life Insurance and AD&D

  • 401K Matching

  • Paid training

  • Paid Vacation

  • Paid Holidays