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Iowa State University Student Services Specialist II in Ames, Iowa

Position Information:

Position Title:Student Services Specialist II

Job Group:Professional & Scientific

Required Minimum Quals:Bachelor’s degree and 2 years of related experience

Preferred Qualifications:Demonstrated experience working within student services systems, including but not limited to room scheduling, enrollment management, recruitment, internship coordination and career services, orientation, accreditation, and student scholarship administration.Experience in analyzing, organizing and effectively presenting dataExperience managing student workers

Job Description:

The Department of Mechanical Engineering at Iowa State University seeks qualified applicants for a Student Services Specialist II provide support and assistance to the academic advising office within the department.

The Student Services Specialist II will be responsible for working with students, administration, advisers and faculty members to ensure the needs of the students are met. This position will entail skillfully addressing student and parent inquiries regarding academic advising, and will also assist with recruitment and other student events.

The successful candidate will have effective management and organizational skills, the ability to work well with a diverse population, and the ability to communicate effectively. All staff members are expected to interact collegially and maintain the highest standards of integrity and ethical behavior.

Job Duties:

Student Services

  • Provide customer (grad, undergrad, and parents) and personal service via needs assessment, meeting quality standards.

  • Refer students to appropriate campus resources.

  • Provide a service by looking for ways to help and answer questions from colleagues and students.

  • Provide support for student development with a demonstrable concern for students.

  • Engage students to create and enhance their connection with the institution and each other.

  • Assist in the coordination of events such as commencement receptions and welcome events.


  • First-line assessment of the nature of student inquiries and appropriate referral to academic advisers

  • Records administration.

  • Communicate effectively in writing as appropriate for the needs of the audience (frequent audience: students, staff, faculty, deans, and parents).

  • Coordinate events, travel and awards.

  • Work collaboratively and build strategic relations with colleagues and students.

Managing Priorities/Deadline

  • Analyze and prepare documents, reports, and correspondence.

  • Work frequently under pressure and meet close deadlines.

  • Set priorities and complete assignments for manager, faculty, and students on time.

Problem Solving/Analytical/Judgement

  • Apply general rules to specific problems to produce answers that make sense.

  • Quickly make sense of, combine, and organize information into meaningful patterns.

  • Devise solutions to administrative problems.

  • Anticipate and diffuse problems before they occur.

  • Develop objectives, evaluate effectiveness, and assess needs.

Pay Grade:


The University is in the process of implementing a new classification and compensation structure. The impending change is expected to be completed by Fall 2020. Any P&S employee hired through this posting may be assigned a new title and associated pay grade upon the employment start date (and after the initial offer), commensurate with qualifications required for the position. The duties and responsibilities of the posted position, in addition to compensation offered, will not be affected by this process.

Appointment Type:Regular

Number of Months Employed Per Year:12 Month Work Period

Time Type:Full time

Pay Rate Type:Salary

Pay Grade:

Application Instructions:

To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:1) Resume/Curriculum Vitae2) Letter of Application/Cover Letter3) Contact Information for Three ReferencesIf you have questions regarding this application process, please email or call 515-294-4800 or Toll Free: 1-877-477-7485.

Original Posting Date:June 29, 2020

Posting Close Time:

This posting will close at 12:00 AM CST on the date listed below. The posting will no longer be available to apply to after 11:59 PM CST the day prior.

Posting Close Date:July 13, 2020

Job Requisition Number:R2603

Iowa State University is classified as a Carnegie Foundation Doctoral/Research University-Extensive, a member of the Association of American Universities (AAU), and ranked by U.S. News and World Report as one of the top public universities in the nation. More than 30,000 students are enrolled and are served by over 6,200 faculty and staff.

Iowa State University is a global and culturally diverse university committed to providing an inclusive, equitable, and diverse environment for both learning and employment. We know that diversity in experience and perspective is vital to advancing innovation, critical thinking, solving complex problems, and building an inclusive academic community. At Iowa State, we translate these values into action by seeking individuals who have experience working with diverse students, colleagues, and constituents. The university has an expectation that all employees will demonstrate a contribution to diversity and inclusion as embodied in Iowa State University’s Principles of Community.

All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.

Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 3410 Beardshear Hall, 515 Morrill Road, 515 294-7612, email

If you have questions about the application process please email or call 515-294-4800 or Toll-Free at 1-877-477-7485. Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email or call (515) 294-4800 or Toll-Free: (877) 477-7485. TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942.

General ISU compensation information can be found here:

All postings close at 12:01 AM CST on the date listed. That said, the posting will no longer be available to apply to after 11:59 PM CST the day prior.