Work in Iowa Jobs

Transit Operations Manager

SALARY

$71,986.00 - $105,243.00 Annually

LOCATION

50010, IA

JOB TYPE

Full-Time

JOB NUMBER

24-1314-01

DEPARTMENT

CyRide

DIVISION

Operations

OPENING DATE

06/14/2024

CLOSING DATE

7/2/2024 12:00 PM Central

FLSA

Exempt

BARGAINING UNIT

MERIT

RESIDENCY REQUIREMENT?

Yes

Centrally located in the heart of Iowa, Ames is a vibrant, progressive community with more than 66,000 residents providing an excellent quality of life. Home to Iowa State University, Ames offers year-round recreation opportunities, diverse cultural offerings, a stable economy, safe neighborhoods, and a high-achieving school district.

General Information

Examples of Essential Job Functions

Qualifications

Supplemental Information

The City of Ames is conducting this recruitment to establish a Civil Service eligibility list for this classification. The list will be valid for up to one year from the date of certification by the Ames Civil Service Commission and may be used to fill one or more vacancies in this classification. In addition, City of Ames Civil Service employees who have previously held Civil Service status in this classification and are interested in voluntarily demoting or laterally transferring into the current vacancy must submit their application by the deadline.

The Transit Operations Manager, under the direction of the Assistant Director of Transit Operations, performs administrative duties involved in the operations, supervision, and personnel activities of CyRide, while performing related duties as required.

In order to be considered for this position, all applicants must submit their online application by the deadline listed on this posting. Your application includes complete responses to the supplemental questions. Please keep in mind that submission of a resume in lieu of work history on your application or answering the supplemental questions is not sufficient.

Compensation Philosophy: The City of Ames has a compensation philosophy that the starting pay for our merit salary ranges establishes the salary for employees who meet minimum requirements of a position. The median of any merit salary range is for an employee who can reasonably meet all expectations of the position responsibilities without initial extensive training. In order for employees to have an opportunity to grow within their position, we may consider a candidate's education, experience, and skills above the minimum requirements when looking at a salary closer to or slightly above the median. The median for this position is $88,615 annualized.

Benefits Our comprehensive benefits package can be viewed at:City of Ames Benefits{target="_blank"}

Public Service Loan Forgiveness (PSLF) Program:The PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information, please visit: PSLF Program{target="_blank"}

Evaluates daily operations to maximize performance of Transit Drivers and Transit Dispatchers. Supervises and investigates fixed route and para-transit operations for passenger safety, ADA compliance, and Transit Driver efficiencies. Analyzes weekly, monthly, and quarterly operational statistics and trends and determines appropriate operational action. Facilitates communication between Operations and Maintenance. Works with maintenance division, customers, and other City departments to provide oversight for the operations of bus stop locations. Arranges random, reasonable cause, and post accident testing for drug and alcohol. onitors performance of Transit Drivers and Transit Dispatchers and recommends corrective and/or disciplinary actions to the Assistant Transit Director - Operations. Conducts periodic check rides of Transit Drivers to ensure compliance with CyRide policies and safe operating practices. Conducts annual performance reviews for Transit Drivers and Transit Dispatchers. Responsible for developing, analyzing and setting operational standards for para-transit, fixed route, and Moonlight Express. Coordinates the investigation of all para-transit and fixed route accidents and recommends appropriate action to the Assistant Transit Director - Operations. Acts as the Assistant Transit Director - Operations in his/her absence. Creates and provides training for the "Passenger Relations" program. Conducts group tours and presentations. Receives, investigates, and resolves complaints from the public. Responsible for providing web page updates for information related to customer service and transportation. Answers questions and inquiries from the public. Designs marketing programs for all CyRide services. Responsible for the majority of the operational budget. Performs administrative duties involved in marketing, planning, scheduling, and supervision. Ensures that Transit Drivers meet and comply with all federal, state, and local health and safety regulations. Prepares detailed written reports, recommendations, and oral presentations to the Director and Assistant Transit Director - Operations regarding overall operational performance and deficiencies.

Other Job Functions: Performs duties of the Transit Trainer, as necessary. Acts as Transit Driver, Transit Dispatcher, and Laneworker as needed to ensure efficient operation of the transit service. Represents CyRide at employer promotions and other community functions. Attends special committee meetings. Participates in City-wide teaming activities.

Assists the Transit Planner/EEO Officer in implementing a successful Equal Employment Opportunity (EEO) program that meets Federal Transit Administration regulations and must not discriminate based on a protected class. Actively participates in periodic audits of all aspects of employment in order to identify and to remove barriers obstructing achievement of specified goals and objectives; holds regular discussions with other managers, supervisors, employees, and affinity groups to assure the agency's policies and procedures are being followed. In conjunction with the EEO Officer, maintains and updates the personnel database for generating reports required for the non-discrimination program. Cooperates with the EEO Officer in review of information and investigations of complaints. Encourages employee participation to support the advancement of the EEO Program (e.g. professional development and career growth opportunities, posting promotional opportunities, shadowing, mentoring).

Each employee is expected to continually strive to bring shared values to life through our Excellence Through People organizational culture. ETP values include: committing to continuous improvement; inspiring creativity and innovation; being customer driven; making data-driven decisions; committing to diversity, equity and inclusion; championing employee involvement; striving for excellence; having fiscal stewardship; acting with honesty and integrity; exhibiting leadership; choosing a positive attitude; respecting one another; promoting safety and wellness; and cultivating teamwork. For leaders, this includes creating a work culture that brings these values to life. For all employees, this includes maintaining a Total City Perspective. The purpose of ETP is to deliver exceptional services to the