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Randstad US workday operations engineer in ames, Iowa

workday operations engineer.

  • ames , iowa (remote)

  • posted 6 days ago

with

randstad indeed

job details

summary

  • $100,000 - $120,000 per year

  • permanent

  • bachelor degree

  • category computer and mathematical occupations

  • reference896155

job details

job summary:

Job Summary

The SaaS Operations Engineer's role is to troubleshoot, monitor, integrate, configure, and administer SaaS applications or platforms. The person in this role participates in the planning and documentation of policies and procedures to ensure system implementation, design, and maintenance is consistent with company goals, industry best practices, and regulatory requirements.

Responsibilities

Monitor and Maintain SaaS Systems:

  • Configure SaaS systems utilizing compliance best practices

  • Perform change management for systems using a defined SDLC

  • Creates and maintains documentation for applications, processes, and procedures

  • Conduct audits on existing systems by running reports and providing analysis

  • Perform incident management and response procedures to ensure all incidents are addressed appropriately

  • Participate in on-call rotation to respond to critical events

Technical Support and Administration:

  • Manage end user accounts, permissions, and access

  • Anticipate, identify, troubleshoot and mitigate/resolve issues as they arise

  • Recommend, schedule, and perform system improvements, upgrades, patches, and re-configurations

  • Integrate and automate SaaS systems to increase value and adoption

  • Transmit data between SaaS systems with automated tooling

  • Implement new SaaS applications

  • Advise business on new and existing SaaS systems

Education

  • Associate's Degree or equivalent combination of education and experience in a related field.

Skills

  • strong customer service orientation

  • Proven analytical and problem-solving abilities

  • Ability to effectively prioritize and execute tasks in a high-pressure environment

  • Skilled at working within a dynamic, team-oriented, collaborative environment

  • strong interpersonal and oral communication

  • Adept at reading, writing, and interpreting technical documentation and procedure manuals

  • Ability to present ideas and solutions in user-friendly language

  • Self-motivated and directed

  • Attention to detail

  • Critical thinking

Experience

  • Demonstrated SaaS Administration experience

  • Working technical knowledge of current systems, software, protocols, and standards

  • Demonstrable record of technical configuration, process, and change documentation

  • Technical knowledge of modern SaaS applications in multiple of the following categories, a plus: IAM, IGA, HRIS, ITSM, Communication, Finance/Accounting

location: Ames, Iowa

job type: Permanent

salary: $100,000 - 120,000 per year

work hours: 8am to 4pm

education: Bachelors

responsibilities:

Responsibilities

Monitor and Maintain SaaS Systems:

  • Configure SaaS systems utilizing compliance best practices

  • Perform change management for systems using a defined SDLC

  • Creates and maintains documentation for applications, processes, and procedures

  • Conduct audits on existing systems by running reports and providing analysis

  • Perform incident management and response procedures to ensure all incidents are addressed appropriately

  • Participate in on-call rotation to respond to critical events

qualifications:

  • Experience level: Experienced

  • Minimum 7 years of experience

  • Education: Bachelors

skills:

  • Workday

  • Quality

For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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