Job Information
Mom's Meals Customer Insights Analyst in Ankeny, Iowa
Position SummaryWe are seeking a highly analytical and detail-orientedCustomerInsightsAnalystto join our team. The ideal candidate will be responsible for gathering, analyzing, and interpretingcustomerdata to generate actionableinsightsthat drive strategic decision-making. This role will focus on understandingcustomerbehaviors, preferences, and trends to support operational strategies, product development, and business growth.
At this time, we're not considering applicants that require immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc.Position Responsibilities may include, but not limited to
Data Collection & Analysis: Gather, process, and analyze large datasets from various sources (CRM, surveys, website analytics, social media, etc.) to understandcustomerbehavior and market trends
Reporting & Visualization: Develop dashboards, reports, and visual presentations to communicatecustomerinsightseffectively to stakeholders across the organization
CustomerSegmentation: Identify and analyzecustomersegments, providing detailed profiles that inform targetedcustomerexperience and product strategies
Trend Identification: Monitorcustomertrends, feedback, and preferences, and deliverinsightsthat drive operational capabilities,customerexperience development, and overall business strategy
Stakeholder Collaboration: Work closely with operations, sales, product, and other teams to aligncustomerinsightswith business goals and initiatives
Research & Surveys: Design and executecustomersurveys, interviews, and focus groups to gather qualitative and quantitative data oncustomersatisfaction, loyalty, and product usability
Forecasting & Prediction: Use predictive analytics and modeling techniques to anticipatecustomerbehaviors and market opportunities
Required Skills and Experience
Bachelor's degree in Marketing, Business Analytics, Statistics, Economics, or a related field
2+ years' experience incustomerinsights, data analysis, or a similar role
Proven experience working with large datasets and data visualization tools (Power BI, Access, etc.)
Proficiency in data analytics tools such as SQL, Excel, and statistical software (e.g., R, Python)
Experience with CRM systems and survey platforms
Strong quantitative and qualitative analytical skills, with the ability to interpret data and translate it into actionable business recommendations
Excellent written and verbal communication skills, with the ability to present complex data clearly and concisely
Strong problem-solving abilities and attention to detail
Ability to work collaboratively in cross-functional teams while managing multiple projects simultaneously
Preferred Skills and Experience
Experience leveraging generative AI tools (Chat GPT, Azure AI, etc.)
Familiarity with marketing analytics tools (Google Analytics, Adobe Analytics)
Experience incustomerjourney mapping, UX research, or consumer psychology
Knowledge of machine learning techniques forcustomerdata analysis
Experience in a fast-paced, agile environment
Physical Requirements
Repetitive motions that include the wrists, hands and/or fingers
Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus
Mom's Meals
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