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Position SummaryThe Implementation Project Manager is responsible for managing new business implementations. This role supports the ongoing needs of the business while ensuring best practices are implemented. This role is a high visibility customer facing position which requires acting as the primary point of contact during the implementation lifecycle.Position Responsibilities may include, but not limited to

• Prepare detailed project implementation plans, manage the plan, and prepare and implement programs while effectively communicating with both internal and external stakeholders

• Identify potential issues/ risks

• Proactively communicate project requirements to external and internal project teams as required

• Prioritize project tasks, manage timelines, maintain project plans and communicates status to team members, and senior management

• Plan, lead and organize multiple projects and adhere to the business partner's expectations

• Develop project timelines and detailed work plans

• Ensure projects are implemented within contractual obligations and regulatory requirements

• Provide customer warm handoff to field-based Territory Managers or Sales Directors when implementation is complete

• Ensure all customer information and communications are efficiently and consistently completed and documented in CRM

• Ensure a smooth transition to operations and sales post launch

• Update/ maintain the operations CRM, answer questions from other departments and research contracts

• Embody the Mom's Meals core values - Teamwork, Relentlessly Dependable, Appreciation & Respect, Innovation & Constant Improvement and Delivering Excellence

Required Skills and Experience

• High school Diploma or GED with 5 years of healthcare experience and/or project management experience (OR) applicable Bachelor's degree with 1 year of experience in Healthcare Provider Relations, Account Management, Healthcare Administration, Project Management, or other relevant experience

• Demonstrated ability to problem solve and work collaboratively

• Excellent communication and presentation skills

• Required skills: Strong Microsoft office skills - Outlook, Word, Excel, Teams, and PowerPoint

• Strong written and verbal communication and organizations skills

• Ability to adapt to changes in situation or information; ability to influence others and build consensus using advanced written and verbal communication and presentation skills

• Ability to meet deadlines and implement prioritization skills

Preferred Skills and Experience

• Bachelor's degree in healthcare related field

• Experience supporting customer service engagements remotely

• 2 years of healthcare experience in long term/managed care, home health, hospital or medical equipment

• Experience with CRM, Salesforce, or similar software

• Experience working with billing claims and authorizations

• Previous knowledge of Medicaid/Medicare benefit programs

• Experience with Smartsheet and/ or other project management software

Physical Requirements

• Repetitive motions that include the wrists, hands and/or fingers

• Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods

• Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

Company Overview

Mom's Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom's Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.

EEO

Mom's Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.