Job Information
Iowa Department of Transportation Quality Assurance Officer (CO 2) in Ankeny, Iowa
Salary
$65,395.20 - $101,150.40 Annually
Location
Ankeny - 50021 - Polk County, IA
Job Type
Full-time
Job Number
24-03750
Agency
645 Iowa Department of Transportation
Opening Date
05/02/2024
Closing Date
5/16/2024 11:59 PM Central
LinkedIn Tag
#LI-POST
Point of Contact
Steven Stonehocker, Steven.Stonehocker@Iowadot.us
DESCRIPTION
BENEFITS
QUESTIONS
Job Description
Iowa Department of Transportation’s Mission is Making Lives Better Through Transportation. To accomplish our Mission, the person selected for this position will demonstrate actions and behaviors guided by the Iowa Department of Transportation’s five CORE values: Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception.
Location: Ankeny, Iowa
Shift: Monday – Friday 8:00 to 4:30; Flex schedule available
The Iowa DOT is filling a key administrative position to support compliance, elevated inquiries, and quality assurance. This Quality Assurance Officer (Compliance Officer 2) position supports the Records Manager within the Systems and Administration Bureau for the Iowa DOT. The purpose of this position is to provide necessary support in the implementation and maintenance of technical program guidelines concerning American Association of Motor Vehicle Administrators (AAMVA) guidelines, Federal Motor Carrier Safety Administration (FMCSA) rules, Iowa law, and Administrative rules concerning the operation and licensing of commercial and non-commercial drivers that are currently licensed in Iowa, intend to become licensed in Iowa, or licensed in another jurisdiction that may travel through Iowa and violate Iowa laws.
What you will need to succeed in this position:
Ability to interpret laws, rules, policies, and procedures.
- Ability to manage multiple projects.
Contribute to a positive team environment by fostering professional relationships.
Sensitivity to handle elevated customer issue resolution and external contact.
Ability to communicate effectively and facilitate common understanding through phone, e-mail, and written instruction.
Experience drafting reports with internal auditing.
Ability to remain organized, analytical, and problem solve.
Ability to provide coaching and training with experience in process improvement.
Attention to detail and compliance-focused
Here is what you will do in this position:
Research, review, analyze and understand complex state administrative rules, state and federal statutes and regulations to determine required action and conduct proper exercise of discretion where discretion exists.
review compliance requirements and audit specialized AAMVA and MVD Records reports: including, but not limited to Commercial Driver License Information System (CDLIS), Problem Driver Pointer System (PDPS), State Pointer Exchange System (SPEX)
For records that are deemed non-complaint, provide a written analysis explaining the sanction criteria,
the conviction criteria and or the withdrawal criteria to the appropriate record teams to ensure
corrections are made in a timely manner.
Compiles, creates, and maintains records and complete reports.
- Directs and coordinates coaching and feedback sessions after sampling analysis to ensure ongoing
training and development.
-Sets performance standards and goals for the convictions and crash reporting teams to ensure efficient
and accurate processing, records, and reporting in coordination with management.
-Performs quality assurance and accuracy checks of records processing against the standards and goals.
NOTICE: This position is a covered position under the REAL ID Act of 2005, 49 U.S.C. § 30301 note, as further defined in 6 CFR Part 37. Any applicant selected for employment in this position must submit to and pass a background check of the form and content required by 6 CFR 37.45.
What we offer YOU:
Competitive pay and benefits package including health, dental, flexible spending, and life insurance.
Insurance benefits start first of the month following 30 days of employment. 2024 health and dental insurance premiums can be found here (https://das.iowa.gov/media/3577/download?inline=) .
Opportunities for professional growth and development.
Paid time off effective immediately - biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year.
Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match
Optional 401A plan with employer contributions.
Employee Discount Programs from variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial).
We encourage you to view more about the State of Iowa Employee benefits and costs at the State of Iowa Employee Benefits Website (https://das.iowa.gov/human-resources/employee-and-retiree-benefits/employees) !
You have the freedom to flourish in Iowa – Apply now!
If you require a reasonable accommodation in completing any screening, interviewing, pre-employment testing, or otherwise participating in the selection process, please direct your request to the Affirmative Action & Equal Employment Opportunity (AA/EEO) Officer at: aa-eeo@iowadot.us
Reasonable accommodation such as: interpreter, translator, written materials, modified equipment / devices, ADA access, etc. This does not include scheduling needs.
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
1)Graduation from an accredited four-year college or university with a degree in any field, and experience equal to five years of full-time work in investigative or closely related work which involved: preparing interpretative or administrative orders, rules, or regulations which have the effect of law; or interpreting and enforcing federal or state laws governing health care administration; or quality assurance review to determine, through internal audit or analysis, the level of compliance with program requirements; or drafting, negotiating, or examining contracts or related documents required for organizational operations.
2) Graduation from an accredited four-year college or university with a degree in any field, and experience equal to five years of full-time, professional-level work involving the interpretation and enforcement of federal and state laws or department policies and procedures or quality assurance review as determined through internal audit or analysis of the level of compliance to program requirements.
3) Graduation from accredited school of law and experience equal to two years of full-time work as described in number one or two or in the practice of law.
4) A total of nine years of education and/or full-time experience (as described in number one, two, or three), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
5) Current, continuous experience in the state executive branch that includes experience equal to two years of full-time management/supervisory work in the interpretation and enforcement of federal and state laws or department policies and procedures or quality assurance review.
6) Current, continuous experience in the state executive branch that includes experience equal to eighteen months of full-time work as a Compliance Officer 1.
For additional information, please click on this link to view the job description. (https://das.iowa.gov/sites/default/files/hr/documents/class_and_pay/JobClassDescriptions/ComplianceOfficer2-00641.pdf) (Download PDF reader) (https://get.adobe.com/reader/)