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less thandiv>Service SpecialistLocationless thanbr>Des Moines, IA (On-Premises)less thanbr>less thanbr>Primary Officeless thanbr>less thanstrong>Des Moinesless than/strong>less thanbr>201 SE Shurfine Driveless thanbr>Suite 6less thanbr>Ankeny, IA 50021less thanbr>United Statesless thanbr>less thanbr>less thanbr>Durationless thanbr>Full Timeless thanbr>less thanbr>Desired Educationless thanbr>High School / GEDless thanbr>less thanbr>Desired Experienceless thanbr>less thanstrong>3-5 Yearsless than/strong>less thanbr>Minimum of three years of previous, relevant field experience requiredless thanbr>less thanbr>less thanbr>less thanbr>Experience in the fire industry is desired.less thanbr>less thanbr>less thanbr>less thanbr>Experience in one or more of the following industries preferred: electronic, fire alarm and life safety, and/or building automationless thanbr>less thanbr>less thanbr>less thanbr>Responsibilitiesless thanbr>Programs, tests, repairs, and services a variety of non-routine security systems and equipment. Colleague is key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction. Refers only the most complex issues to higher levels.less thanbr>less thanbr>Reads basic blueprints, schematics, manuals, and other specifications to determine installation procedures; Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.less thanbr>less thanbr>Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions. Writes a variety of non-routine programs for systems.less thanbr>less thanbr>Acts as our customers best service provider at all times thereby ensuring Convergint Technologies is the customers first choice for service. Takes ownership of onsite project including safety, quality and performance.less thanbr>less thanbr>May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.less thanbr>less thanbr>Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.less thanbr>less thanbr>Performs all work in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.less thanbr>less thanbr>May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements. May participate or assist with developing customer presentations or similar new business development activities.less thanbr>less thanbr>Executes most of the technical aspects of multiple projects with varying timelines and budgets including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support etc.less thanbr>less thanbr>Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.less thanbr>less thanbr>Works closely with the Project Manager and/or Operations Manager and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction.less thanbr>less thanbr>Using technical knowledge, skills and experience, acts as a mentor to less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating p