Job Information
Van-Wall Equipment, Inc. Service Writer in Ankeny, Iowa
Job Summary
Assist store personnel in maintaining accurate, on-time reports and records relative to the service department’s operations, thus resulting in internal and external customer satisfaction and profitability. Additional areas of support include: answering phones, opening/closing invoices, advanced sales deposits, and daily bank deposits.
Essential Duties and Responsibilities
-Daily maintenance of time cards, warranty claims, and credits
-Opens work orders as directed by the service manager and maintain open work orders using equipment, hours, technicians, repair work and any other information needed
-Reviews all work orders for accuracy before submitting to the Service Manager for final review-Directs incoming service related inquiries and scheduling requests to the Service Manager
-Help with data entry and customer follow up for Service, Parts, and Sales departments
-Maintains all filing and records for the service department
-Keeps necessary supplies on hand and reorders when needed
-Prepares customer invoices and takes payments when presented to the service office
-Support sales professionals with advanced sales deposits and transactions
-Represents Van Wall Equipment with a professional and positive attitude. Strives to protect the dealership image in a positive light while promoting customer loyalty
-Consistently strive to improve knowledge and skills in order to stay up-to-date with industry trends
-Maintain confidentiality with internal and external information
-Be able to submit, track, and resolve warranty claims
Position Qualifications
-Possess basic knowledge of accounting practices and financial principles relative to the Service or Parts Departments
-One year or more experience with office coordinating a plus
-Ability to use standard desktop applications such as Microsoft Office, Excel, and Internet Functions
-General understanding of mechanical & technical terms
-Knowledge of office procedures
-Ability to speak effectively one on one and in a group
-Familiar with John Deere and competitive products
-Maintain a positive attitude, be a team player and provide leadership within the store
-Complete all duties as assigned
-High School Diploma or equivalent required