Frontdoor Inc. Authorizer in CARROLL, Iowa

For more than 40 years, American Home Shield has protected homeowners by providing affordable protection against home system component and appliance breakdowns. As the leader in the home warranty industry, we have a network of more than 11,000 pre-screened home service contractors and 45,000 professional technicians that provide convenient, reliable expert service to our customers.What is this role about?American Home Shield Authorizers play a very important front-line role interacting with our valued customers regarding their home warranty plan coverage.What does a "Day-in-the-Life" look like?This fast paced role is based in one of our Customer Contact Centers across the country. In this role you are interpreting contracts and coverage for inquiries from customers, technicians, and contractors related to HVAC, appliance and other home systems; authorizers often work across departments and utilize multiple resources to effectively resolve inquiries for our customers.Here are a few specifics of what you would be doing each day:* Approving initial diagnosis of issues reported by customers* Authorizing repair (or replacement) of systems or appliances covered by the plan* Negotiating pricing with contractors* Coordinating appropriate follow-up with customers or contractors to ensure issues are resolved satisfactor