CBE Companies Collection Representative in Cedar Falls, Iowa

Job Description

CBE Companies will have Collection Representative openings in our Cedar Falls, IA office. Positions include base pay, plus commission!

*Purpose of the position: *To resolve accounts where monies are owed to our clients in a manner that is ethical, legal, professional, timely, and transparent.

Duties and Responsibilities:

  • Work to reach a resolution on accounts placed with our office
  • Promote and suggest urgent resolution of account(s) with consumer or authorized representative
  • Accurately assess consumer accounts to ensure appropriate actions are taken
  • Attempt to secure payments for account resolution
  • Follow up with consumers that have indicated an interest in resolution
  • Adhere to call flow expectations of department
  • Work and maintain individual work lists (Queues)
  • Make all necessary updates in the collection system
  • Maintain an up to date working knowledge of state and federal laws pertaining to debt collection

Education & Experience Requirements

  • At least 18 years of age
  • High School Diploma or GED
  • 6+ months of work history (customer service experience preferred)
  • Proficiency in computer and typing skills
  • Ability to communicate in a clear and effective manner with the customer
  • Achieve schedule adherence and compliance expectations
  • Meet productivity and call quality standards as set by the company
  • Problem solving skills & ability to recommend solutions

Additional Information:

  • Training: CBE provides 3 weeks of paid training, no call center experience necessary!
  • Shifts available: Full time hours of operations vary. Hours of operation: 7 AM - 8 PM Monday- Thursday, 7 AM - 6 PM Friday and 8 AM - 12 PM on Saturday. We hire for daytime, evening and blend schedules- dependent on department and business need.
  • Compensation*: *$11.00+ per hour, plus commission.
  • Location: Positions will be located in our Cedar Falls office.

If you have questions about this position, please call us at 319-292-1416

CBE is an Equal Opportunity/Affirmative Action Employer. CBE encourages minorities, females, individuals with disabilities and protected veterans to apply. Background checks and drug testing required.

Tracking Code: 1079-049

Job Location: Cedar Falls, Iowa, United States

Department: Operations

Hiring Manager: Martin Dodge

Position Type: Full-Time/Regular