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CBE GROUP Manager, Analytics and Reporting in CEDAR FALLS, Iowa

Job DescriptionPURPOSE OF THE POSITION Provide day-to-day direction and oversight of the Analytics team, including, but not limited to; ensuring problems accurately framed and analyzed, managing work quality and standards, providing training and development, and effectively structuring the teams workload to ensure deliverables effectively executed. Structure, test and analyze data in support of new business models, business cases, proposed projects, and systems requirements.Develop and document comprehensive contact management approach which encompasses all interactions with consumers.Structure, test and analyze data in support of direct contact process, including, but not limited to; direct mail, skip trace, dialer strategy, web interface, and electronic payment/access. Structure, test and analyze data in support of business models, business cases, proposed projects, and systems requirements.Assist Operations Management team in developing strategic and tactical contact management procedures to support the goals for each line of business (including, but not limited to; efficient use of direct mail processes and maximization of skip trace vendors).Meet with decision makers, systems owners, and end-users to define business, financial, and operational requirements and systemic goals for all contact management needs.Review and analyze the effectiveness and efficiency of existing analysis and contact management processes and systems and develop strategies for improving or further leveraging these processes and systems.Develop standard process for provision of post-project analysis and create reporting up-dates to identify successful and unsuccessful project elements and outcomes.Manage the vendor process, including, but not limited to; new vendor implementation, developing rapport with new and current vendor, review and streamlining of current vendor relationships and processes.Facilitating the analysis to support contract negotiation and vendor evaluation.DUTIES AND RESPONSIBILITIESResponsible for managing all aspects of communicating analytics, including the development of fully integrated communication strategies, with the primary goal being to provide the consumer with the right offer at the right time.Develop and gain agreement on the strategic plans in conjunction with Strategy Managers/Directors and the associated Operations Management team for the divisions, while communicating to relevant parties.Monitor the progression of changes and reporting progress; initiate corrective actions to address short falls in changes.Responsible for selection, implementation, and ownership of software applications which are designed to increase the organizations ability to effectively communicate with and respond to consumers.Manage existing relationships and remain current on all vendors who provide the technologies and services utilized in communicating analytics, to ensure vendors being utilized provide highest value to organization.Collaborate in the planning, design, and deployment of new analytical or contact management models, applications and processes, and enhancements to existing models, applications and processes.Perform cost-benefit and return on investment analyses for proposed analytical models, contact management systems, or operational process changes to aid management in implementation decisions.Develop standardized contract management reporting process to provide business units with timely, actionable information.Develop standardized, repeatable, documented processes for all analytical models and contact management avenues.Take macro view of industry and provide creative vision for team.Lead high-performing cross-functional teams, bringing them together to agree on project scope, built consensus and deliver results. Conceptualize and formulate ideas into vision for team which results in innovative and creative approaches to solving business problems.Extract and communicate meaningful information from a wide variety of anal