Job Information
Iowa Department of Administrative Services Administrative Assistant 1 in Cedar Rapids, Iowa
Administrative Assistant 1
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Administrative Assistant 1
Salary
$42,057.60 - $61,817.60 Annually
Location
Cedar Rapids - 52401 - Linn County, IA
Job Type
Full-time
Job Number
25-00461
Agency
400 Health & Human Services - Community Access & Eligibility - Child Support Services
Opening Date
09/10/2024
Closing Date
9/22/2024 11:59 PM Central
LinkedIn Tag
#LI-POST
Point of Contact
Melissa Fry, mfry@dhs.state.ia.us; Ann Clark, aclark@dhs.state.ia.us
Description
Benefits
Questions
Job Description
Description:
The Iowa Department of Health and Human Services (HHS), Community Access and Eligibility Division, is seeking an Administrative Assistant 1, to help Iowa families successfully navigate and understand the importance of providing both financial and emotional support for their children. We are seeking an exceptional individual who is positive, and passionate about supporting families throughout their child support journey. As a valuable member of our office team, you will handle administrative duties as well as casework.
In this role, you will engage with customers who may have reservations about their child support obligations. Strong customer service skills and effective communication is vital to achieving the program’s goals. You will provide information, answer questions, and collaborate with human service agencies, attorneys, court clerks, sheriffs, employers, and other involved parties.
The position requires a highly motivated, organized individual with excellent written and verbal communication skills. To thrive in this position, you must possess the ability to comprehend and apply complex instructions, including federal, state, and local laws, policies, and procedures specific to child support. You must be proficient in Microsoft Office applications. Experience/aptitude for learning and using multiple electronic systems is critically important for success in this position.
Additional responsibilities include, but are not limited to:
Manage assigned caseload and demonstrate critical thinking skills required to complete complex tasks independently.
Comprehend and adhere to the confidentiality provisions stated in the Code of Iowa.
Produce work that requires extreme accuracy.
Prioritize complex tasks and time to meet established performance goals and critical deadlines.
Perform mathematical calculations needed to accurately reflect support obligations and balance computations.
Provide complete and accurate program information when dealing with internal and external customers. Represent the Department in a professional, cooperative manner so CSS’s goals and credibility are maintained.
Interact with employees and customers in a manner consistent with quality customer service delivery.
Resolve problems/issues by using good listening and positive conflict resolution skills.
Adjust and adapt to work pressures, change or difficult situations impacting people or groups without unusual stress reactions.
Work productively in a team environment; build, foster & maintain partnerships at a variety of levels.
Accurately retrieve, upload and index mail from Electronic Mail System.
write clear, concise, and accurate letters that are grammatically correct.
What we provide:
Office located in downtown Cedar Rapids in a newly renovated historic building
Within walking distance to multiple restaurant options
Hybrid work environment after full training period and manager approval
A growing and diverse team-focused environment
The State of Iowa offers a comprehensive package of pay, benefits, paid time off and workplace opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation. Below are some of the benefits the State of Iowa offers.
Hours 8 am -4:30 pm, Monday – Friday
Health, Dental and Vision Insurance Package
IPERS Retirement package and option for deferred compensation
Flexible Spending Accounts (medical and dependent care)
Life Insurance
Employee Assistance Programs
Employee Discount Programs
Vacation (with no cap on hours to carry over)Lo
Sick Leave (with no cap on hours that can carry over)
Applicants may attach a resume/cover letter to the online application.
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
Graduation from an accredited four-year college or university with a bachelor's degree in any field.
A total of four years of education (as described in number one) and/or full-time experience in accounting, secretarial, or office support work collecting, compiling, reporting, examining and/or editing numerical data; coding and qualifying people for benefits, licenses, or other transactions; preparing and keeping budgetary accounts and projections; organizing and implementing office support operations; advising on procedural processes; or other work that provided direct support and exposure to substantive agency programs, where one year of full-time experience is equal to 30 semester hours of education.
Current, continuous experience in the state executive branch that includes experience equal to 12 months of full-time work as a Secretary 2, Clerk Specialist, Public Service Supervisor, Accounting Technician (any level), Purchasing Assistant, or Human Resources Technical Assistant
For additional information, please click on thislink to view the job description (https://das.iowa.gov/sites/default/files/hr/documents/class_and_pay/JobClassDescriptions/AdministrativeAssistant1-00708-90708.pdf) .
Additional Qualification Requirements
Position requires successful completion of a criminal background check to include FBI fingerprinting.
Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
Why Choose the State of Iowa?
At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.
Our Robust Benefits Package Includes:
Competitive Compensation:
Enjoy a competitive salary that reflects directly on your skills and expertise.
Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.
Health and Wellness:
Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.
Retirement Planning:
We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .
Paid Time Off:
Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.
Professional Development:
Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.
Employee Assistance Program (EAP):
We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.
Diversity and Inclusion:
Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.
Join Us - Elevate Your Career:
Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!
01
Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.
Yes - I understand and agree.
No
02
PLEASE READ CAREFULLY
Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?
No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
03
Have you graduated with a Bachelor's Degree from an accredited college/university?
Yes
No
04
How many years do you have of a combination of full-time work experience in accounting, secretarial or office support work involving: collecting, compiling, reporting, examining and/or editing numerical data; coding/qualifying persons for benefits, licenses or other transactions; preparing/keeping budgetary accounts and projections; organizing/implementing office support operations; advising on procedural processes; or other work which provided direct support/exposure to substantive agency programs AND/OR post high school education? 30 semester hours of course work equals one year of experience.
I do not have any of the combined education and/or experience
Less than two years of the combined education and/or experience
Two years to less than four years of the combined education and/or experience
Four years or more of the combined education and/or experience
05
Are you a current State of Iowa employee (executive branch)? IF YES - How many months of experience do you have in the classification of Secretary 2, Clerk Specialist, Public Service Supervisor, Accounting Technician (any level), Purchasing Assistant or Human Resources Technical Assistant for the State of Iowa?
I am not a State of Iowa employee
Less than 12 months of the required experience
12 months or more of the required experience
Required Question
Agency
State of Iowa
Website
hhs.iowa.gov
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