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What does a great BPM / PS Advisory Services Consultant do?

You will perform high-level and in-depth discovery and analysis of the client’s goals and business requirements to provide the client with recommendations for improvements to and/or creation of Business Process Manager workflows including standard methodologies for existing solutions and organizational/process changes. Perform BPM administrator duties for any client that has agreed to Fiserv’s BPM Administrator Service and that candidate has been assigned to. Assist in defining and analyzing project scopes and system requirements to meet business and client needs and may deliver training and assistance in the testing of multiple configuration scenarios. Work will be performed both remotely and at client sites as determined in the initial discovery process. Participate in the planning and execution of the BPM Workshops, organized by Advisory Services. Have good organizational skills, excellent interpersonal and communication skills, and an excellent attitude towards work. You must be able to establish a good rapport with clients and team members and be very proficient in client communication. Find out more!

This position is temporarily remote and may require candidate to work at a nearby Fiserv office post COVID pandemic**

You're the kind of person who:

• Is customer focused and quality driven

• Is creative and inventive

• Has excellent interpersonal skills

• Can demonstrate flexibility

• Builds and develops relationships with outstanding communication

• Has a desire to learn

• Is a self-starter and has the ability to work independently and meet strict deadlines

Required Qualifications for Consideration:

• Bachelor’s degree or at least 5 years of retail banking experience required

• Minimum of 3 years of experience in related field required

• Worked for or with a Fiserv core client with a particular focus on Fiserv’s Business Process Manager application

• Client support experience working with both internal and external customers

• Professional verbal and written communications skillset

• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, etc.)

• Flexibility to work after hours/on-call/weekends as needed basis

• Travel – 30% (post pandemic)

• Must be able to work at a nearby Fiserv office post COVID pandemic

Preferred Skills, Experience, and Education:

• BPM Administrator or primary person responsible for BPM at a financial institution

• Consulting with a focus on workflows

• Presentations to senior management or above

• Experienced in the production and delivery of hands-on training, webinar training, classroom style training, and ‘Train the Trainer’ courses.

Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.

From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes

Fiserv bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each Fiserv bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Explore the possibilities of a career with Fiserv and Find Your Forward with us.