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CRST The Transportation Solution, Inc. Director - Customer Service in Cedar Rapids, Iowa

Director - Customer Service

Location IA, Cedar Rapids

Division/Department Expedited Solutions

# of openings 1

CRST The Transportation Solution, Inc. is Delivering Promises and Driving Success to Ensure Everyone Has What's Needed to Live and Thrive. Today, more than ever, we are looking for talented individuals who will help us bring this vision to life.

Director - Customer Service

Role Summary: The Director of Customer Service is responsible for managing a diverse portfolio of customer accounts. The Director of Customer Service is also responsible for managing a Customer Service team which guides customer freight through the operational process for on-time delivery.

Role Responsibilities:

  • Perform freight analysis, monitors market balance, tracks key freight metrics, directs the solicitation effort.

  • Build and maintain strong customer relationships.

  • Address problems and concerns proactively.

  • Respond to customer concerns as a key step in the escalation process.

  • Review / evaluate new business opportunities.

  • Lead process improvement.

  • Establish operational and performance expectations.

  • Manage to performance metrics.

  • Work with peers in Planning and Operations to ensure success of our account base.

  • Report performance to the Vice President of Customer Service and other Expedited executives.

    Role Requirements:

  • Five or more years in the transportation industry highly preferred

  • AA or BA in a relevant field is highly preferred

  • Demonstrated performance managing high performance teams in an operational environment and managing customer relationships

The CRST core values:Safety at the Core of All We Do - Integrity in Every Decision and Action - Commitment to the Success of Employees, Customers, Agents, Contractors and Communities.

EEO Statement:All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.