Robert Half International Help Desk Analyst I in CEDAR RAPIDS, Iowa
Robert Half Technology might have the Help Desk Analyst job for you, if you want to work in an innovative and fast-paced environment. This is a great job for a creative with a talent for solving both routine and unique problems. Candidates who can support local and field users in a highly visible role that has a positive impact on both the department and the company will be a good fit for this position. This Help Desk Analyst role is based in the Cedar Rapids, Iowa area and is a long-term temporary opportunity.
Independently investigate and implement solutions to technical issues
Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally
Assist and follow up on technical help tickets submitted via phone, email, and walk-ups
Troubleshoot recurring technical issues and suggest solutions to address the root of the problems
3+ years of prior experience
Ability to simplify complex problems and build solutions
Background in browser, websites, and resolution of issues with business applications
Familiarity with basic networking concepts
Foundational knowledge in Call Center Customer Service
Knowledge of Web Browsers
Internet Browsers experience
Basic Network Troubleshooting experience desired
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.
When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.
Location: CEDAR RAPIDS, IA
Date Posted: February 12, 2021
Employment Type: Temporary
Job Reference: 01520-0011704893
Staffing Area: Technology u0026 IT
Robert Half International
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