Aerotek Remote Customer Care Representative in Cedar Rapids, Iowa
Candidates will be answering inbound phone calls (anywhere from 40-75 a day) while being able to effectively navigate through multiple customer systems on a dual monitor set up.
They will be providing information on a variety of complex customer service issues which requires knowledge of life and health insurance focusing on customer satisfaction, quality and efficiency.
Most phone calls will be regarding service requests or problems in regards to their accounts.
Reps will be responsible for authenticating the caller prior to sharing information.
Training for this position will be anywhere between 4-6 weeks and will contain a mid-term and a final that is job contingent.
This is open book, so taking notes in OneNote are a huge factor that will be used as a constant resource.
This position is work from during training, however candidates should expect to pivot back into the office after training is completed with the direction of their supervisor teams.
There will be a 1/2 hour lunch and 2 15 minute breaks during the day.
After Training, they will report to a Supervisor and Team Lead and will have bi-weekly or monthly 1:1 to discuss performance/attendance.
MUST BE WITHIN 1 HOUR OF CEDAR RAPIDS
Top Skills Details:
Additional Skills & Qualifications:
6 Months office experience or working on Microsoft Excel OR could be 2 year degree and customer service/retail experience
Must have a high school diploma or GED (will need to verify this-please have candidates have transcript or diploma readily available)
Strong internet connection - they should send you a print screen of their internet speed by going to https://www.speedtest.net/; Minimum is 15 mb for download and 10 mb for upload
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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