Job Information
Kirkwood Community College Systems Support Analyst - Registrar in Cedar Rapids, Iowa
Systems Support Analyst - Registrar
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Systems Support Analyst - Registrar
Salary
$66,198.00 Annually
Location
Cedar Rapids, IA
Job Type
Full-Time Board-Approved
Job Number
02113
Division
Student Services
Department
Enrollment Management
Opening Date
06/18/2024
Description
Benefits
Questions
JOB GOAL:
To advance the college’s mission, vision, principles, values and strategic initiatives through continuous improvement decisions.
GENERAL JOB SUMMARY:
The Registrar’s Office supports students and the college through responsible and accurate maintenance of student records and consultation and guidance on issues related to course scheduling, student information systems, and related enrollment processes and procedures. Under general direction of the College Registrar, the Registrar System Support Analyst plays a visible, responsible, and versatile leadership role in the Registrar’s Office. This is the primary position to assist the College Registrar with information technology systems planning, implementation, innovation, support, and data integrity. This role provides leadership in information technology systems management, planning, integration, testing and transformation. The position provides day-to-day management, oversight, vision, and direction for systems and technology functions and applications under the broad purview of the Registrar’s Office and integrated systems that support streamlined and seamless experiences for students, staff, and faculty. This position will also assist in leveraging systems to improve service to students, faculty, and staff, ensure integrity of student data in the college SIS, and promote and support the functions of the Registrar’s Office and larger institutional priorities and initiatives.
UNIVERSAL CORE COMPETENCIES:
Advocate for Continual Improvement- empowering each other to identify opportunities for excellence.
Collaborate with Mutual Accountability- working together with a willingness to take ownership and account for our actions.
Champion Service- anticipating needs and create a welcoming, diverse, and inclusive environment.
Perseverance- commitment to excellence even in the face of adversity or delay in achieving success.
Lead- regardless of title, through positive influence.
DUTIES/RESPONSIBILITIES:
Coordinate phases related to student records in Ellucian products software planning and implementation including system upgrades, regularly released updates, fixes, development and deployment of new functionality, production issues, and ad hoc reporting
Represent the Registrar in collaboration with the IT team and implement solutions and troubleshoot advanced technical system issues on behalf of the Registrar’s Office
Plan, analyze, develop, and perform or coordinate the execution of system testing to ensure data integrity and system performance within the Ellucian suite
Assist the Registrar in the review, interpretation, and response to changes in federal and state statutes and regulations that may need IT solutions
Execute regularly scheduled processes with significant impact on registration and student records.
Accurately document and assist in creation of training materials for end users
Create reports for testing purposes and internal reporting needs
Represent the College in the most positive manner to students, parents, and community members.
Perform other duties as assigned.
PERFORMANCE EXPECTATIONS:
You provide outstanding customer service and serve as a positive representative of the student services division with the goal of improving student learning and success.
You have strong oral and written communication skills and are able to successfully communicate information to both technical and non-technical audiences.
You are committed to maintaining technical knowledge and learning the new skills necessary to contribute to the work of the office and the college.
You establish and maintain good team working relationships with students, colleagues, staff, administrators, and vendors.
You have the ability to interpret questions, identify problems, propose solutions and process improvements, and read reference manuals.
You must be able to work independently, accept responsibility with limited supervision, manage multiple tasks to completion, and work with frequent interruptions
You are self-motivated and energetic, with strong computer skills, and proven success working within a team-based environment
You have or are able to develop a working knowledge of registrar functions including but not limited to registration, enrollment, records maintenance, residency, and FERPA
You have the ability to use and interpret technical procedures or regulations utilizing provided software applications
You welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.
The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.
PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION:
Position involves working in an office setting. Occasional (10-33%) standing, pushing, pulling and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work. Constant (67-100%) sitting, walking, repetitive motion, talking and hearing.
MINIMUM QUALIFICATIONS:
Bachelor’s Degree in computer science, information systems or related technical field or Associate’s Degree in computer science, information systems or related technical field with 3 years of recent and relevant job experience.
Experience with developing, documenting, and implementing technical processes and project plans
Previous experience managing or participating in software or systems integration projects
Experience writing technical specifications, process flow diagrams, test cases and/or procedural manuals
Strong customer service orientation, including excellent planning, organizational, communication, interpersonal and presentation skills
Able to interpret questions, identify problems and propose solutions, read reference manuals
Communicate technical issues effectively in both oral and written format to users of the administrative systems.
PREFERRED QUALIFICATIONS:
3-5 years of experience working in higher education.
Experience with Ellucian Colleague student information system and SQL.
Demonstrated experience of progressively responsible full-time professional work experience in a records related environment
EEO/AA STATEMENT:
Kirkwood Community College shall not engage in nor allow unlawful discrimination against any employee or applicant for employment. This includes all employment practices, hiring practices, and unwelcome harassment of applicants or employees based on race, color, national origin, creed, religion, sex, sexual orientation, gender identity, age, disability, genetic information or actual or potential parental, family, marital status or veteran status. If you have questions or complaints related to compliance with the policy please contact the Vice President of Human Resources at Kirkwood Community College, 313 Kirkwood Hall, 6301 Kirkwood Blvd., SW, Cedar Rapids, IA 52404, Telephone: 319-398-5572, Email: equity@Kirkwood.edu or the director of the Office for Civil Rights U.S. Department of Education, John C. Kluczynski Federal Building, 230 S. Dearborn Street, 37th Floor, Chicago, IL 60604-7204, Telephone: (312) 730-1560 Facsimile: (312) 730-1576, TDD (800) 877-8339 Email: OCR.Chicago@ed.gov .
WHY KIRKWOOD:
Kirkwood Community College prides itself on fostering a diverse workforce and values unique perspectives throughout its campus community. The college is a convenient, innovative, visionary educational leader striving to remain affordable and accessible. With more than 140 majors and programs, Kirkwood boasts 16,000 annual college-credit students while maintaining one of the lowest tuitions in the state. All degree-seeking students are eligible for federal financial aid and the college offers more than $3 million in scholarships each year to students from all walks of life.
Position closes on Thursday, July 11th, 2024.
Kirkwood offers a wide range of employee benefits. Read more about them here (http://www.kirkwood.edu/humanres/employees/benefits) !
01
Do you have a Bachelor's Degree in computer science, information systems or related technical field or Associate's Degree in computer science, information systems or related technical field with 3 years of recent and relevant job experience?
Yes
No
Required Question
Agency
Kirkwood Community College
Address
6301 Kirkwood Blvd SW
Cedar Rapids, Iowa, 52404
Phone
319-398-5572
Website
http://www.kirkwood.edu