Nordstrom Technician 2 - Photo Studios (Cedar Rapids, IA) in Cedar Rapids, Iowa
Technicians at Nordstrom support customers across multiple channels, with a focus on providing excellent customer experience to Nordstrom Employees. Technicians at Nordstrom have a wide range of responsibilities ranging from in store support, Service Desk support and backend monitoring of systems and applications, just to name a few.
The Technician 2 role in our Photo Studios will support our network of photo studios in software installation/troubleshooting (primarily MacOS), hardware upgrades, and, on-site server support & trouble-shooting, and general technical support. This role will partner closely with the other technicians in the network ranging from NYC, LA, and Seattle.
A day in the life…
Protects our Brand and competitive advantage by ensuring that customer /other protected data and intellectual property is protected, never exposed to external breach or unauthorized access, and all appropriate security controls / practices are implemented
Mentors Technician 1s and peers on security best practices, including Nordstrom specific security standards and policies
Utilizes daily work management systems data to prioritize backlog of work, and communicates identified issues/changes to leadership
Identifies why a problem is occurring, analyze the appropriate data and create an effective plan for resolution using technical solutions
Demonstrates understanding and consistently delivers within the target SLA's for the specific area
Demonstrates understanding of Project Management best practices. Adheres to scheduled work times
You own this if you have…
1+ year’s in Software installation and upgrade practices
1+ year’s experience in troubleshooting (Systems, Electronics, Network, Software, Audio/Visual)
1+ year’s in network and telecommunications support
1+ years experience supporting both Mac & Windows platforms (with a focus on MacOS preferred)
Apple Certified Mac Technician (ACMT) or equivalent work experience.
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com at http://www.nordstrom.com/ .
© 2020 Nordstrom, Inc.
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
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