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Wells Fargo Analytic Consultant 4 in Clive, Iowa

At Wells Fargo, we have one goal: to satisfy our customers' financial needs and help them achieve their dreams. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer Banking is an industry leader in supporting homeowners and consumers in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. We’ve built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.

The Enterprise Complaints Management Office (ECMO) plays an integral role in having an enterprise view of our customer concerns, identifying risks in a timely manner, providing enhanced reporting capabilities at the line of business and Enterprise levels, and delivering a variety of benefits to our business. This Office includes four main functions: Executive Complaint Operations, Data Analytics and Reporting, Operational Risk, and Complaints Shared Services. Together these teams focus on capturing, researching, and resolving customer dissatisfaction; executing deep root cause analysis; and proactively identifying continuous opportunities that are engineered to improve our customers’ experience and drive out dissatisfaction.

The Enterprise Complaints Data/Analytics & Reporting (CDAR) department within the ECMO is comprised analytically skilled professionals tasked with analyzing data around customer interactions for the purpose of identifying opportunities and developing analytical models to improve the customer experience.

Primary responsibility will be supporting executive level analytics/reporting on customer complaints, consulting with clients to identify key trends in the data to tell a holistic story.

• Analyze and manage data from many sources of information and synthesize it down to a crisp, clear, concise story for executive leaders, business lines, or other areas to take action to improve the customer experience.

• Defines functional requirements and coordinates development, testing and implementation of data/report enhancements

• Asks questions that create clarity and the ability to articulate information when needed to.

• Interprets results and recommends solutions to improve the customer experience, increase revenue, reduce expense, maximize operational efficiency/quality, etc.

• Direct and lead analytical findings across a very matrixed environment, including corporate team members and leaders.

• Leads project/virtual teams and mentors lower level staff.

Required Qualifications:

  • 6+ years of experience in one or a combination of the following: reporting, analytics, or modeling; or a Masters degree or higher in a quantitative field such as applied math, statistics, engineering, physics, accounting, finance, economics, econometrics, computer sciences, or business/social and behavioral sciences with a quantitative emphasis and 4+ years of experience in one or a combination of the following: reporting, analytics, or modeling

Desired Qualifications:

  • Extensive knowledge and understanding of research and analysis

  • Strong analytical skills with high attention to detail and accuracy

  • Excellent verbal, written, and interpersonal communication skills

  • 3+ years of experience with data analysis and documentation

  • Ability to translate and summarize complex data into understandable, actionable information and recommendations

  • Knowledge and understanding of Tableau

  • Knowledge and understanding of BI platform and tools such as: SSAS, SSIS, SSRS, and TSQL

  • Ability to take initiative and work independently with minimal supervision in a structured environment

  • Exposure to Wells Fargo data warehouses such as: EIW, BMG, MDSS, Hemisphere, IMS, SMS, or CMODS

  • Good data analytical and validation skills

  • Knowledge and understanding of software development life cycle (SDLC): all phases and types of testing

How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psc/PSEA/APPLICANTNW/HRMS/c/HRSHRAMFL.HRSCGSEARCHFL.GBL?Page=HRSAPPJBPST_FL&FOCUS=Applicant&SiteId=1&JobOpeningId=5484827&PostingSeq=1.

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

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