Co-op services Credit Union Billing Process Analyst in Clive, Iowa
Company Pandemic Response
Ensuring the health and safety of everyone that works at CO-OP is of primary importance to us. The majority of our organization continues to be in a work-from-home status. This allows for better social distancing practices for those of our employees that do remain in our office locations. We continue to work diligently to maintain everyone’s health and safety by keeping the facilities clean, having everyone screened for temperatures upon entry and providing information about symptoms and what to do if employees feel sick. Our COVID response team has been working tirelessly since March and continues to provide transparent communication around COVID cases and re-entry plans.
We are seeking a talented Billing Process Analystto provide financial analysis, analytical reporting, reconciliation of source data and perform requested audits and ad hoc reporting for management. The incumbent performs various complex billing functions, including but not limited to: validates accuracy of contract pricing to invoice, invoice review, audits billing source/data files, manages/researches billing disputes, manages credits due to the client, prepares Business Partner/Reseller/Hybrid billing as needed, assists with trending, supports billing launch calls and acts as liaison between Billing and all other supporting departments. The Billing Process Analyst also assists CBE/CRM with open billing inquiries and other projects that that may cross multiple business units.
What You Can Look Forward to
Represents Billing team on product launch calls to ensure that billing processes and procedures are followed as well as that new bill codes/SKUs and product descriptions align with organizational requirements. Notifies impacted teams, i.e. Pricing, Contracts etc. of new setups.
Engages other departments to assist with resolution of billing challenges (i.e. source file is billed incorrect, billable data is incorrect, contract data is missing/incorrect, etc.). Follows up with required teams until resolution is found and solution is implemented in Billing.
Analyzes automated data source data and procedural documentation to identify gaps in processes, whether financial or client impacting and provides results to management.
Analyzes and validates billing source data to ensure that billable data from billing application reconciles to vendor invoice. Identifies missed revenue opportunity or gaps in processes.
Reviews trending Files in order to identify any anomalies and addresses issues prior to invoice delivery.
Reports and tracks disputes with client.
Tracks unbilled, possible back-bills or any pending items and reports financial impact to Accounting and management in order to ensure proper accruals are completed on a monthly basis.
Prepares and analyzes Hybrid/Reseller/CUSO or other special client billing as required.
Assists with client analysis and invoice/billing reviews.
Collects and compiles historical billing data to assist with trending and audit.
Assists with audit requests, both internal and external.
Provides recommendations to management on revenue impacts (e.g., possible lost revenue, large credits or backbills).
Prepares ad-hoc reports/analysis, as needed.
Regular and reliable attendance is required to meet the business service levels and workflow demands.
Responsible for reporting risks that are identified to the appropriate team and/or management. Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.
Actively supports and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.
What You’ll Need to Succeed
Completion of high school, or equivalent.
Four year degree in Finance, Accounting or related field plus two + years of prior financial experience, or equivalent training and/or experience.
Experience in the administration of complex billing scenarios.
General understanding of General Accepted Accounting Principles (GAAP) is preferred.
Strong understanding of contract and incentive terms and provisions outlined in various contracts and agreements.
Experience with Tableau is desirable
Experience with Monarch preferred.
Possesses business analytics skills.
Ability to make recommendations based on prior experience and judgment.
Ability to implement new ideas and influence others to produce better decisions.
Ability to mentor billing team members.
Strong critical thinking and problem solving skills.
Expert knowledge of MS Office (Word, Excel, Outlook) - (vlookup, hlookup, pivot tables, sumif, if, filtering, sorting, conditional formatting).
Strong written and verbal communication skills.
Excellent customer service and interpersonal skills.
Ability to identify, analyze, and resolve problems, driving solutions to completion.
Ability to work under minimal supervision and manage/prioritize multiple tasks/projects simultaneously, while meeting deadlines.
Ability to adapt to change and balance competing demands with a positive attitude
Strong organization skills.
Why Join CO-OP?
CO-OP is committed to fostering a workplace where every employee feels valued, respected, and connected. We are dedicated to understanding, attracting and engaging a diverse workforce; ensuring that our employee base reflects the consumers we serve; cultivating a workplace in which every employee can live up to their full potential. The result of this effort is an inclusive environment where diverse talent thrives. You will be part of an organization that focuses on a strong culture and embodies the credit union movement philosophy of People Helping People. CO-OP’s commitment to reflecting our own core values and purpose extends beyond how we serve our clients and the products that we deliver.
With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation. CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.
CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.
Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.
Great Work/Life Benefits – Paid Time Off (PTO), Maternity, Parental, Family Care, Adoption Leave Programs, Community Volunteer Time Off, and 10 Paid Holidays.
Health benefits – medical, dental, & vision plus wellness programs and gym reimbursements.
401K with generous company match.
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Req No. 2021-8293