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Co-op services Credit Union Fraud Prevention Strategy Analyst II in Clive, Iowa

The Opportunity

We are seeking a talentedFraud Prevention Strategy Analyst IIto be responsible for Global Rule writing, performing more complex analysis and modeling for multiple clients and maintaining an overall health risk portfolio for the Debit and Credit card portfolios on both Connex and Omaha card processing platforms. Reviews and extracts data and uses multiple platforms to acquire statistical and financial data. Utilizes portfolio trends to propose policy/procedural changes within segmentation structure to produce optimal results.

  • This position isIn-Office Flex:That means that the person in this position is expected to work in our physical office location but may have some flexibiltiy to work remotely a specified number of days each month.

What You Can Look Forward to

  • Uses independent judgement to identify risk exposure associated with global real-time fraud trends (that have the potential to cause financial losses and poor member experience across CO-OP client portfolios) to determine if mitigation measures are necessary. (30%)

  • Uses sole discretion to manage and implement mitigation measures across CO-OP client portfolio’s that will optimize client portfolio performance and provide a positive member experience. (50%)

  • Uses independent judgement to conduct root cause analysis on fraud trends that incurred impactful fraud losses to identify and implement remediation efforts so that future fraud impacts are mitigated. (10%)

  • Develops reports, dashboards and processes to continuously monitor and detect emerging fraud trends so that mitigation tactics can be proactively implemented prior to financial losses being incurred. (5%)

  • Collaborates with other internal teams to serve as client advocate for fraud and risk items. (5%)

  • Regular and reliable attendance.

  • Responsible for reporting risks that are identified to the appropriate team and/or management. Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.

  • Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.

What You’ll Need to Succeed

  • High school diploma or general education degree (GED).

  • Some college level courses in a business-related field helpful.

  • At least 4 years of fraud monitoring experience in a financial institution or EFT and 5-7 years related experience with debit/credit card processing, and/or equivalent combination of education and experience required.

  • Some on-call work required.

  • Stays informed on new industry fraud trends by reviewing external sources that detail industry alerts, outside Financial Institution trends and industry expert evaluations.

  • Maintain knowledge of fraud and risk applications and systems supported by CO-OP. Strong understanding of all platforms and processing platforms.

  • Manages a mix of clients with more complex and sophisticated programs. Products and services include Credit, Debit, ATM and Shared Branch.

  • Must react to change productively and handle other essential tasks as assigned.

  • Exceptional written and verbal communication skills.

  • Must have strong prioritization skills and demonstrate the ability to develop and utilize performance metrics and productivity reports.

  • Critical thinking skills with the ability to independently problem solve.

  • The individual must also be detail oriented and able to handle multiple tasks simultaneously.

  • Ability to work with cross functional teams.

  • Quantitative and analytical skills.

  • Some travel may be required.

  • Data analysis experience and strong attention to detail.

  • Operational Risk and Fraud Experience- knowledge of fraud processes and products.

  • Previous computer language writing experience is a plus.

  • Previous card fraud monitoring experience is a plus.

  • Bachelor’s degree in business or quantitative discipline, economics, statistics or computer science desired.

  • Experience with digital banking, payments and/or payment networks is preferred.

  • Experience with fraud solution vendors and/or consulting projects implementation is preferred.

Why Join CO-OP?

CO-OP is committed to fostering a workplace where every employee feels valued, respected, and connected. We are dedicated to understanding, attracting and engaging a diverse workforce; ensuring that our employee base reflects the consumers we serve; cultivating a workplace in which every employee can live up to their full potential. The result of this effort is an inclusive environment where diverse talent thrives. You will be part of an organization that focuses on a strong culture and embodies the credit union movement philosophy of People Helping People. CO-OP’s commitment to reflecting our own core values and purpose extends beyond how we serve our clients and the products that we deliver.

With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation. CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.

CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.

The Perks

  • Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.

  • Great Work/Life Benefits – Paid Time Off (PTO), Maternity, Parental, Family Care, Adoption Leave Programs, Community Volunteer Time Off, and 10 Paid Holidays.

  • Health benefits – medical, dental, & vision plus wellness programs and gym reimbursements.

  • 401K with generous company match.

  • Tuition reimbursement.

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Job LocationsUS-IA-Clive

Req No. 2021-8636

Category Professional

Type Full-Time