HEARTLAND FAMILY SERVICE Admin. Support Services Specialist in COUNCIL BLUFFS, Iowa

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships.If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you.SUMMARY DESCRIPTION OF WORKPerforms skilled duties of a broad nature. Assignments may entail a wide knowledge base, decision- making, and problem solving. Ability to work with wide range of guests and customers. Very detail oriented, organized and able to meet deadlines. This position requires two evenings per week.Work Schedule: Hours vary.Essential Duties and Responsibilitiesi *Client File Management, to include filing, uploading files, closing and maintaining client files, transfers, and requests for information.i*Refers callers to appropriate Heartland Family Service programs: Scheduling appointments i checking in clients and assigning to Therapist.i*Manages client Data in electronic health record (s).i*Updating and maintaining clinical file setup structure.iAccurately takes messages and gives appropriate directions to clients and general public; assists visitors, clients and staff in processing their inquiries, process all fax inquiries.i*Performs secretarial and support staff duties and responsibilities which include but are not limited to typing, filing, and support for Non-behavioral health programs.iDisplays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.iCooperates and collaborates with program area staff, volunteers, and other Agency staff.iAbides by all specific program and Agency procedures, policies, and requirements.iDevelops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.i*Is dependable and punctual regarding scheduling and attendance. Maintains organized reception area and opens and/or closes location.iResponsible for Federal Parole contracts and billing. Updating monthly plans. Coordination with external and internal staff.i*Creates, maintains and shares as appropriate a dynamic self-care plan.i*Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agencyis ongoing fundraising and friend-raising efforts.i*Essential functions of this job is to be performed on company physical work site.iPerforms all other job related duties as assigned. *DENOTES ESSENTIAL JOB FUNCTIONSMINIMUM QUALIFICATIONSiAssociateis Degree preferred; but not required.iTwo years experienceiProficiency in basic office skills and personal computer skillsiMust be willing to work two out of four evenings per week (Mon-Thurs) until 8:00pm. COMPETENCIESAdaptability: Demonstrates flexibility in the face of change. projects a positive demeanor and has the ability to manage multiple conflicting priorities without loss of composureOrganization Time Management: Determines the appropriate allocation of time. Task Management: Balances conflicting priorities in order to manage workflow, ensure the completion of essential projects, and meet critical deadlines. Communication Skills: Understands that the most important a