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AMERICAN NATIONAL BANK Customer Support Rep in COUNCIL BLUFFS, Iowa

DescriptionThe schedule is 10:00 am to 7:00 pm M-F.Bilingual in English/Spanish desired.Serves as back-up to the ITM Bankers who work at Bennett and appear virtually at designated ATMs.Essential Job Duties & ResponsibilitiesHandle telephone inquiries and requests from customers including account balance verification, telephone transfers, stop payments, loan payoffs, research requests, missing checks, explaining overdrafts and service charges and account file maintenance. Online banking maintenance, set-up, reset passwords, explain the product, unlocks security questions and explains features including bill pay, E-statements, account alerts and mobile banking. Obtain information, provide verification of deposits, research records and follow up on details to resolve matter quickly and to the customer's satisfaction.Identify sales opportunities of products and services to current and prospective customers. Visa debit card file maintenance. Completing requests associated to return mail and change of address file maintenance.Apply knowledge of compliance/CRA regulations in day-to-day activities. Utilize knowledge and experience while exercising discretion in resolving problems and answering questions. Career LadderLevelDescriptionCustomer Support Representative IIAn experienced Customer Support Representative with 1-3 years of increasingly responsible experience in customer service related functions. Coach Customer Support team members by answering questions and solving problems. Completing requests associated to loan documentation, loan payments, and loan statements.Customer Support Representative IIIAn experienced Customer Support Representative with 3-5 years of increasingly responsible experience in customer service related functions. Completing requests associated to debit and credit card management.Customer Support LeadAn experienced Customer Support Representative with 4-7 years of increasingly responsible experience in customer service related functions. Lead or supervisory skills/experience preferred. Act as a supervisory backup and trainer for the Customer Support Team. Resolve escalated customer concerns. Completing requests associated to OFAC, Vantiv Card systems, Customer Service emails, FTNI pay by phone. Skills Required Excellent Oral & Written Communication Intermediate Customer Service Intermediate Behaviors Required Team Player Works well as a member of a groupEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.EO/AA: American National Corporation (including all affiliates) ("ANC") is an Equal Opportunity/Affirmative Action (EO/AA) employer. ANC considers applicants for all positions, and employees are treated equally during employment, without regard to race, color, religion, gender, national origin, age, disability, marital status, protected veteran status or any other prohibited basis of discrimination, as provided under applicable state and federal law.Federal and state law obligates us to provide reasonable accommodation to t

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