Job no: 494437This position is responsible for planning, staffing and developing employees in an effort to create an empowered, high performance team dedicated to serving our customers. The individual is responsible for communication and implementation of process improvements which are consistent with our defining objectives. This manager role partners heavily with the I/S department based on the work of the CORE team, which is a technical support team within an operations department. This role also is heavily involved in the prioritization of work.What you'll do:1. Hire, develop and coach employees. Hold 1:1s, facilitate team meetings, and roll down enterprise strategies. Manage individual performance objectives and yearly reviews, including the incentives program. Administer corrective and separation actions.2. Prioritize the backlog and manage stakeholder expectations, ensuring critical business needs are met timely.3. Mediate, remove impediments, manage risks, handle escalations, and resolve issues.4. Lead strategic and tactical objectives that drive process improvements necessary to serve the enterprise.5. Maintain relationships across the organization to ensure consistency of practices and processes, including collaborating with technical and business stakeholders.6. Manage and balance the department budget to provide appropriate staffing level to support the enterprise, including overtime if applicable.7. Facilitate/contribute to one or more Community of Practice that sets standards, provides shared knowledge opportunities, and oversees improvements to those specific areas of Benefits.To be considered for this position, you must have:Bachelors Degree in a related fieldFive (5) years of experience working with teams in an operational or strategic settingTwo (2) years experience managing direct reports.An equivalent combination of the above education and experience may be substituted to meet this requirement.Experience in measuring quantity and quality of team resultsThe ability to meet or exceed the attendance and timeliness requirements of their departments.The ability to work well in a team environment, and be capable of building and maintaining positive relationships with other staff, departments, and customers.The strongest candidates for this position will also possess:Experience in the Health Insurance IndustryExperience managing technical employeesPrior experience supporting system capabilities and technical projectsExperience prioritizing work for a team and managing stakeholder expectationsThe ability to adapt to changing business needsExperience in an agile environmentWe strongly believe that diversity of experience, perspectives, and background will lead to a better workplace for our employees and a better product for our customers and members.Blue Cross and Blue Shield of Nebraska is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Disabled/Veterans