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Tenet Healthcare Patient Access Manager at Mercy MC, Council Bluffs, IA in Council Bluffs, Iowa

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!


Responsible for leading all daily Patient Access operations.


Include the following. Others may be assigned.

  • Assistsin preparation for both short and long range planning recommendations for allRegistration Process areas including: pre-service and point-of-servicefinancial clearance activities and Patient Access functions. Actively practice budget/cost management.

  • Developand implement action plans as identified.

  • Managesall operational metrics to ensure the department meets client and Conifer goalsincluding, but not limited to Service Level Agreements and budgetaryguidelines.

  • Consistentlymanages staffing activities in areas of responsibility. This includes documentation andidentification of needs, selection of staff, wage/salary activities,orientation and training. Grow/Mentorsupervisors and ensure staff engagement and commitment to strategy, mission andgoals. Communicate proactively and positively with direct supervisor to ensurepersonal growth in knowledge and skill set.

  • Enforcesdepartmental policies, practices, procedures and work rules in accordance withapproved hospital policies and assists in the development of new policiesaccording to hospital and corporate guidelines.

  • Consistentlycommunicates appropriate information to staff and provides feedback to Directorand CFO. Communicates deficits andproblems to supervisor with recommended solutions for improvements.


This position carries out supervisoryresponsibilities in accordance with guidelines, policies and procedures andapplicable laws. Supervisory responsibilities include interviewing, hiring, andtraining employees; planning, assigning and directing work; appraisingperformance; rewarding and disciplining employees; addressing complaints andresolving problems.

Direct Reports (titles) Supervisor, PA

Indirect Reports (titles) Rep, PA I-IV

Reports to (titles) Director I or II onsite

Leadership: Can be standalone leader at a clinicfacility

Must be MGR, PA I if PAD is onsite

To perform this job successfully, an individualmust be able to perform each essential duty satisfactorily. The requirementslisted below are representative of the knowledge, skill and/or abilityrequired. Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.

  • Excellentinterpersonal and organizational skills

  • Demonstratedleadership and management abilities

  • Thorough knowledgeof computer systems in Health Care Information System

  • Clearunderstanding of Revenue Cycle Management and Regulatory Agencies required

  • Ability to receiveand express detailed information through oral and written communications.

  • Strong knowledgeand ability to drive operational metrics.


Include minimum education, technical training,and/or experience required to perform the job.

  • High SchoolDiploma or equivalent.

  • College degreepreferred.

  • 3-5 years ofHealth Care Supervisory experience preferred.

  • Extensiveknowledge of relationship between Admitting, Clinical Areas, FinancialAreas, and pre-service and point-of-service financial clearanceactivities.


The physical demands described here arerepresentative of those that must be met by an employee to successfully performthe essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.

  • Must be able towork in sitting position


The work environment characteristics describedhere are representative of those an employee encounters while performing theessential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions.

  • Hospital WorkEnvironment


  • Must be availableto work hours and days as needed based on departmental/system demands

  • Mustbe “on-call” as needed

Job: Conifer Health Solutions


Title: Patient Access Manager at Mercy MC, Council Bluffs, IA

Location: IA-Council Bluffs

Requisition ID: 1905031881