HEARTLAND FAMILY SERVICE Program Aide -Domestic Abuse Program in COUNCIL BLUFFS, Iowa

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships.If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you.SUMMARY DESCRIPTION OF WORKPerforms basic functions of a routine nature. Variety of functions and activities are specific. Entry level positions.Essential Duties and Responsibilitiesi *Responds to and documents all Safe Haven crisis calls.i *Utilizes intake procedures and consults with on-call Safe Haven staff prior to accepting domestic violence victims into facility.i *Responds to clientsi needs during overnight hours of facility operation.i *Orients clients to Safe Haven house rules and addresses client non-compliance as necessary to create a safe and secure environment for other residents..i *Monitors client self-administration of medication and follows procedures of recording.i *Secures facility, enforces bed times and addresses any problems noticed during overnight hours.i *Able to work independently with little supervision during overnight shelter coverage.i Provides reports to Safe Haven staff and therapists regarding client activities and needs at shift change.i Meets regularly with Safe Haven Coordinator to review work schedule and address any issues noticed during overnight hours.i Coordinates with other program aides for continual coverage each month.i Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.i Cooperates and collaborates with program area staff, volunteers, and other Agency staff.i *Is dependable and punctual regarding scheduling and attendance.i Abides by all specific program and Agency procedures, policies, and requirements.i Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.i Performs other program related duties as assigned.i High School Diplomai Previous human service experience desirable, but not requiredi Valid drivers license/ acceptable driving record