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Genesis Health System Clinical Performance Navigator in Davenport, Iowa

Position Title: Clinical Performance Navigator

Department: Genesis ACO

Purpose: Clinical Performance Navigators have a medical background and work closely with the Clinical Performance Liaison to facilitate effective and efficient documentation, gap closure and education of ACO participating providers. Daily activities include working closely with the ACO Clinical Performance Liaison to support the provider education and accurate documentation process to assure success in payor value based contracts. Special projects may include assistance with gap closure and documentation as required by payors.

Report To: Director, ACO

Supervisory Responsibility: No Supervision: The job does not require the provision of guidance or supervision to others. There is no formal responsibility for directing others.

Materials Responsibility: Very Limited. Work requires very limited responsibility for material resources. Examples of resources could include personal work materials, supplies or equipment, or very small amounts of cash. The employee has a very limited or indirect amount of control over these resources. Although human error might require the repair or replacement of materials, usually the cost of correcting these errors is minor. The variety and volume of resources is also very limited. Problems associated with material resources are very uncomplicated.

Key Relationship: Co-workers/Health System Employees, Physicians/Medical Office Staff, Third Party Payors/Insurance Companies


Education: High school plus additional course work up to 1 year

Field Of Study: Medical Assistant

Special Training: Word processing, strong computer skills and medical terminology, Cerner and other EMR working knowledge preferred

Training Preferred: Experience in medical or clinical environment preferred

Licensure/Registration: AAMA or NCCT Medical Assistant Certification within six months of hire; Driver's License

Experience: More than 5 years experience required.

Interpersonal Skills: Interaction is with a variety of people inside or outside the organization. Communications are of moderate difficulty and sensitivity. Contact with others may involve detailed & lengthy dialogues & exchanges of information. Requires a moderate amount of interpersonal skills. Interactions involve dealing with moderately complicated problem situations or stressful encounters.

Physical Demands:

Working Conditions: There are little or no adverse environmental conditions to consider.

Possible Exposure to Blood Borne Pathogens: Yes