divvyDOSE Enrollment Specialist in Davenport, Iowa
divvyDOSE is a new kind of home-delivery pharmacy in a hyper-growth phase focused on adherence packaging and improving the quality of life for our customers through innovative design and compassionate customer service. We’re looking for top-tier talent to support our mission.
Our company is professional but fun, dedicated yet quirky. We are fast-paced, highly-motivated doctors, pharmacists, pharmacy technicians, and support staff who focus on health and wellness (and if we’re being honest, sometimes pizza) and most of us have slight obsessions with our pets. We want to make a difference in the lives of our customers by treating them like friends and family. We offer a work-hard, play-hard environment with competitive pay and comprehensive benefit plan.
Our vision is to fix and reimagine healthcare for everyone. Our mission is to engage customers by fixing all the problems around getting and taking their medications. We've taken the first step by simplifying adherence.
We’re now part of Optum and the UnitedHealth Group family of businesses, backed by the resources of a global health organization working to help people live healthier lives and to help make the health system work better for everyone. Are you looking for a way to create next-level results with a human-level approach? Then look at opportunities with divvyDOSE, where changing the world is just one result of doing your life’s best work.SM
Who you are:
The Enrollment Specialist is integral to the divvyTEAM. You are responsible for new user acquisition, informing new customers by educating individuals about divvyDOSE services. This role involves helping our potential customers through education. The team takes pride in creating solutions at no extra cost for customers who never knew of an alternative to their current pharmacy.
What you do:
Make outbound calls to articulate the value proposition of divvyDOSE as their pharmacy
Foster new business relationships through inbound lead follow-up
Collaborate with other staff to ensure divvyDOSE fulfills and exceeds customer needs
Keep lines of communication open with Team Lead and other team members in an ever evolving start-up environment
Maintain detailed and accurate records between multiple databases and programs
Investigate issues and create solutions for new customers
Our ideal candidate IS:
Passionate about identifying solutions for people to have healthier and happier lives through and better pharmacy experience
Experienced in working with senior citizens, mental health, home healthcare, healthcare providers, and caregiver population and the ability to provide excellent customer service
Driven & thrives in a fast-paced environment
Our ideal candidate HAS:
Strong and helpful phone presence to help fulfill the divvyPROMISE
Excellent verbal and written communications skills
Strong listening and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Required Education, Experience, Certification, Licenses:
High School degree (or equivalent); (Bachelor’s degree preferred)
Active pharmacy technician license in the State of IL (or willingness to obtain such licensure/certification)
Preferred: National Pharmacy Technician Certification - CPhT (via either PTCE or ExCPT)
Can play the accordion. Just kidding, that’s optional.
INSURANCE, PAID TIME OFF, & RETIREMENT
Full-time employees receive Sick days, Vacation days, and Holiday Bonuses as well as employer-paid Medical (including a Health Savings Account with an employer contribution), Dental, Vision, and Life insurance. In addition, we're proud to offer Voluntary Life & AD&D, Short Term Disability, and Long Term Disability coverage. A 401k plan with employer contribution is available, too.
For employees new to pharmacy, the company offers in-house preparation to test for National Certification as a pharmacy technician. With a rapidly-growing startup, the opportunities for advancement are numerous.
In our company description, you can tell the divvyTEAM likes to have fun. Regular potlucks, company events, pizza days, wellness challenges, and divvyNEWS You Can Use updates maintain our work-hard play-hard culture.
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.
Employment with divvyDOSE is AT WILL, and can be terminated at any time, for any reason, by either party.