GUITAR CENTER STORES, INC Lessons Associate in DAVENPORT, Iowa
PURPOSE OF THE JOBThe purpose of this job is to ensure a great experience for all customers and students, by sellinglesson and rehearsal packages, assisting customers with questions, and providing tours of theLessons facility.RESPONSIBILITIES/DUTIESIncrease the student count within the lesson program by maintaining professional instruction, professional appearance to encourage student retention and student / parent recommendations.Sell lesson packages and rehearsal space (where applicable) to prospective studentsMaintain curriculum sales informationProvide a positive experience for students by accommodating the Lessons pacing to the student's needs and providing positive reinforcement.Additional duties as assigned.MINIMUM REQUIREMENTS & SPECIAL ATTRIBUTESHigh School Diploma or GED required.Entry level; zero years of relevant work experience requiredCollaboration: Able to develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties. Good team player, able to build good working relationships with others.Customer Focus: Understands customer service principles, and able to provide an excellent customer experience. Able to connect with customers and students in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, passionate, and committed to helping customers. Creates excitement around the customer's experience in the Lessons department.Initiative: Able to identify opportunities & issues and follow through on work activities to capitalize or resolve them. Able to learn quickly and take positive action without being requested to do so.Interpersonal Communication: Able to communicate through various means (written and verbal) with diverse, individuals, including internal and external stakeholders at all levels in a clear, concise, positive, and courteous manner. Able to demonstrate respect to others, surroundings, and self.Organizational Skills: Able to utilize time, energy, and resources to stay on track and achieve goals. Able to adhere to a systematic course of action to achieve an objective. Able to multitask and pay strong attention to detail in a fast-paced & high-urgency environment. Able to complete tasks thoroughly in a timely manner.Selling: Able to work through GC certification program to gain a base understanding of products and sales techniques.Technology Skills: Able to navigate and learn new technology and retail systems, equipment, and computer programs needed to fulfill communication, customer service, and business needs & expectations.Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.