Per Mar Security Services Monitoring Center Agent in Davenport, Iowa
Monitoring Center Agent
Per Mar is an Affirmative Action/Equal Opportunity Employer/Women/Minorities/Veterans/Disabilities.
Per Mar Security Services is hiring for an Monitoring Center Agent! This is a great opportunity to grow with Per Mar Security Services! 1st and 2nd shifts available to include weekends with 2 days off in a row during the week!
Monitor different types of alarms for various customers throughout the Midwest. Provide customer service to residential and commercial accounts by assisting with minor troubleshooting and dispatching appropriate personnel when needed.
*Essential Functions and Responsibilities:include the following. Other duties may be assigned.
Monitor alarms and dispatch appropriate responses to the proper individuals, including but not limited to local authorities, emergency response personnel, service technicians, etc.
Answer telephones with a clear, concise and professional voice.
Provide customer assistance for incoming calls.
Type responses from incoming calls by verbatim.Must be able to type at least 35 wpm.
Set up service appointments after normal business hours.
Must be able to read and follow special instructions displayed for some accounts.
Ensure work stations are neat and orderly.
Work additional hours when necessary - fill open shifts and during storms.
Handle high levels of stress and customer issues in a calm and professional manner at all times.
Adhere to all Per Mar policies and procedures.
Attend a designated schedule, and must be on time each shift.
Possess the ability to multi-task and pay strong attention to detail.
All other duties as assigned that relate to daily business of Central Station.
*Essential Functions to be performed with or without a reasonable accommodations
Other Functions and Responsibilities:
Due to the nature of this service, the Call Center Dispatcher may be required to work additional hours when necessary - i.e.: fill open shifts and cover during storms. Covering other shifts and working overtime hours is a shared obligation within the department.
Education and/or Experience:
High school diploma or general education degree (GED) is required.
One to three years dispatching, call center, and/or multi-line phone experience highly preferred.
Must be able to read and comprehend simple instructions, short correspondence, and memos.
Must be able to write business correspondence and have detailed documentation when speaking with a customer.
Must be able to effectively present information in personal and small group situations; i.e.: customers, clients, and other employees in the organization.
Must be able to add and subtract two-digit numbers and multiply and divide with 10’s and 100’s using American currency, weight measurement, volume, and distance.
Must be able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Must have problem-solving skills involving several concrete variables in standardized situations.
Strong computer skills with demonstrated experience in Microsoft Office Suite including Word and Excel; Access experience a plus.Internet skills required.
Must be able to operate office equipment such as a copier and fax machines.
Excellent written and verbal communication skills are required.
Strong customer service focus/skills a must.
Must be detail-oriented and able to handle multiple tasks.
Capable of handling challenging and stressful situations without decreasing productivity.
Effectively work with people at all levels of the organization and with external customers.
Must possess the values important to Per Mar Security – Integrity, Communication, Excellent Service, and Accountability.
EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
This position is currently accepting applications.