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Genesis Health System Patient Access Educator in Davenport, Iowa

Position Title: Patient Access Educator

Department: SBS - Patient Access

Purpose: Under the general direction of the Manager, Patient Access and/or Supervisor, Patient Access, is responsible for all patient access training activities including greeting patients/family, processing accurate patient registration in an efficient and courteous manner, obtaining patient demographics and insurance information, contacting precertification agencies in a multi-facility admission, and Emergency Services areas, as the initial point of contact for patients coming into Genesis Health System. Will be responsible for understanding all registration, along with insurance verification, job duties across the health system. Will also assist in the verification of insurance and reviewing payment alternative and making referrals to the Financial Counselors as needed. Will insure all activities achieve high patient satisfaction levels and support successful billing activities, while supporting the standards and philosophies of Genesis Health System. Additional responsibilities will be assisting with accepting payments and other duties as assigned. Assist with training of decentralized areas. Responsible for training new staff and maintaining the proficiency of current staff.

Report To: Supervisor, Patient Access

Supervisory Responsibility: No Supervision: The job does not require the provision of guidance or supervision to others. There is no formal responsibility for directing others.

Materials Responsibility: Very Limited. Work requires very limited responsibility for material resources. Examples of resources could include personal work materials, supplies or equipment, or very small amounts of cash. The employee has a very limited or indirect amount of control over these resources. Although human error might require the repair or replacement of materials, usually the cost of correcting these errors is minor. The variety and volume of resources is also very limited. Problems associated with material resources are very uncomplicated.

Key Relationship: Co-workers/Health System Employees, Outside Agencies/Other Health Care Providers, Governing Boards, General Public/Visitors/Volunteers, Physicians/Medical Office Staff, Students/Interns/Residents/Outside Instructors, Patients, Families, and Significant Others, Vendors/Clients, Third Party Payors/Insurance Companies, Auditors/Review Agencies, Local Governments, News Media, Attorneys


Education: High school plus additional course work up to 1 year

Field Of Study:

Special Training:

Training Preferred: Medical Terminology; CHAT; Experience in training/teaching, patient registration and/or pre-registration, customer service, accounts receivable and insurance verification; Strong keyboarding and computer skills and knowledge


Experience: More than 1 year experience required.

Interpersonal Skills: Interaction is with a variety of people. These may be fellow employees, customers, the public or others outside the organization. Communications are of limited difficulty. Interactions usually involve short, straightforward exchanges of information. The job requires a limited amount of interpersonal skills. Interactions are non-stressful encounters and dealing with uncomplicated problem situations.

Working Conditions: There are little or no adverse environmental conditions to consider.

Possible Exposure to Blood Borne Pathogens: Yes