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Humana Salesforce Administrator/Product Owner-CenterWell- Work at home nationwide in Davenport, Iowa

Description

As Salesforce Product Manager, you will be accountable for leading the ongoing optimization and management of our CRM platform and supporting our growing sales and marketing teams. In this role you will work with key stakeholders to define our CRM vision & roadmap, identify platform improvements and guide them through the IT development process, and lead the continued development of our training program. By managing our Salesforce platform, which is the primary workflow system for sales and marketing, you will have a direct hand in defining and improving our business reporting and analytics.

Responsibilities

  • Drive development roadmap, working closely with sales leadership and end-users

  • Identify opportunities for automation of manual data entry processes

  • Guide creation of IT stories to implement roadmap, managing our IT development team

  • Manage prioritization of the IT development backlog

  • Lead regular touchpoints with end users to communicate roadmap and new releases

  • Lead continued development of new employee training program and continued education session for existing team

  • Participate in Humana's enterprise Salesforce strategy & new release discussions, ensuring we are getting the most out of our available features

  • Stay up to date on new Salesforce functionality releases and provide feedback & suggestions to Humana's enterprise Salesforce team

  • Assist in report building and dashboard design

  • Monitor and analyze KPIs

  • Work with analytics team on integrations and data uploads

Minimum Qualifications

  • Bachelor's degree

  • 3+ years of product management experience and/or consulting experience

  • Self-motivated with strong interpersonal, communication, presentation and organizational skills

  • Proven ability to influence and lead cross-functional teams

  • Strong analytical capabilities

  • Project management experience

Desired Qualifications

  • Salesforce Administrator certification

  • Experience using Salesforce

  • Experience in healthcare sector

Scheduled Weekly Hours

0

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