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Guidehouse Account Executive - Payment Automation in Des Moines, Iowa

Overview

Guidehouse is a leading management consulting firm serving the public and commercial markets. We guide our clients forward towards new futures that build trust in society and your professional skills along the journey. Join us at Guidehouse.

Responsibilities

The Payment Automation Account Executive serves as the primary liaison between assigned clients and India Operations including new project implementations. The Account Executive will track the client current and forecasted volumes and capably forecast revenue. The Account Executive will possess both technical and business skills to recommend, engage and manage their client’s strategic initiatives. The Account Executive will perform any and all job-related duties as assigned.

This position will be responsible for the proactive oversight of the payment automation solution process and maintain a successful client relationship and client strategies. In addition, this position will develop a deep understanding of the client’s goals. This position will proactively identify opportunities for the payment automation process improvement initiatives.

Essential Job Functions:

  • Provide direct interface between US based Clients and India Operations service delivery team.

  • Report and resolve Client issues

  • Deep understanding and experience with managing client P&L’s, financial and operational forecasts.

  • Capable of articulating the payment automation solution and concept to multiple audiences from entry level operations to client senior executives.

  • Excellent verbal and written communication skills

  • Strong attention to details and accuracy, using problem-solving skills and analytical thinking

  • Ability to successfully prioritize and manage numerous tasks simultaneously

  • Excellent strategic planning, management, and implementation skills

  • Meet and anticipate Client needs

  • Support implementation projects, both new Clients and new projects for existing Clients.

    Duties and Responsibilities:

  • Manage daily issues and remittance production tasks.

  • File transfer / SFTP setup and maintenance coordination.

  • Input & Output file issue troubleshooting and resolution.

  • Daily Client communications.

  • Present live demonstrations to second level clients of Guidehouse clients with the Guidehouse proprietary technologies

  • Conduct weekly and monthly client meeting covering operations, technology, production data and analysis

  • Meeting Turn Around Time (TAT) using technology and production staff, ensuring Quality metrics are consistently met.

  • Implementation responsibilities including Client checklists, workplans workflows, and communication.

  • Evaluate and assist in monthly software releases process for all current Payment Automation Solutions.

  • Direct implementation projects & liaise with Client team.

  • Build & maintain relationships with key clients covering a range of business sectors

  • Collaborate with implementation & development teams to enhance service delivery.

  • Understand, meet, and exceed set department goals

  • Provide reports and statistical/analytical information for management and clients

  • Process month-end reports for Guidehouse and Client

  • Promote Guidehouse values, overall teamwork, and a positive work environment

  • Maintain continual communication with India Operations to identify areas for improvement.

  • Attend meetings with both the client and the India Operations

  • Monthly Operational Analysis, including but not limited to: A/R ,DSO, Staffing etc.

  • Provides analysis and context for monthly performance reviews.

  • Maintains ongoing issues and priority lists

  • Upon identification of issues, researches issue to determine whether it is an isolated instance or a trend and follows up the appropriate Revenue Cycle Director or Systems Analyst team to facilitate communication and resolution of the issues

  • Attends and participates in committees and task forces as assigned

Qualifications

  • 7+ years’ experience in managing healthcare revenue cycle solutions.

  • Demonstrate experience with multiple practice management systems.

  • Experience with EDI file formats across multiple clients/customers.

  • Proactive business leader that works well with vendors, clients, and team members.

  • A leader who can manage teams remotely to deliver quality solutions within TAT.

  • PC skills in a Windows environment are required. Knowledge and utilization of desktop applications to include Word and Excel is essential.

  • Innovative, motivated & able to lead by example.

  • Excellent verbal and written communication skills.

  • Ability to initiate and follow through on projects and work independently with minimal supervision required.

  • Ability to travel nationally on short notice and could require international travel on occasion.

  • Bachelor’s degree.

Additional Requirements

  • The successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described.

    Candidates from Eastern Standard Time, Central Standard Time, and Pacific Standard Time Zones as well as candidates from Arizona, New Mexico and Utah will be considered for this position.

Disclaimer

About Guidehouse

Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Rewards and Benefits

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

  • Position may be eligible for a discretionary variable incentive
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