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Veterans Affairs, Veterans Health Administration Administrative Officer in Des Moines, Iowa

Summary This position is located within the Associate Chief of Staff for Education (ACOS/E) Office section of the VA Central Iowa Health Care System (VACIHCS). Duties of this position will include performance of administrative, human resources management, budget and finance management, oversight and program analysis, office support services, document control, process improvement and foundational service support. Responsibilities Duties of this position include, but are not limited to, the following: Supports the Service Line Director in coordinating the service line delivery systems and operations by managing a full range of administrative activities including strategic planning, fiscal management, contract management, personnel acquisition, personnel assessment and management, succession planning, equipment & supply acquisition and space allocation. Coordinates the development and implementation of strategic and tactical plans for the service line. Participates in multiple committees, representing service line interests within the facility (and outside as well; i.e. Graduate Medical Education Committee, Emergency Management of Polk County). Manage and assist the ACOS/E with all appointments, work calendar, assist with taking minutes at meetings that the ACOS/E leads and tracks action items. Will track and monitor staff (which includes physicians, advanced practice providers, RNs and other staff) as it relates to annual proficiencies and appraisals, pay-4-performance (for physicians), Professional Practice Evaluations (PPE), Continuing Medical Education requirements, TMS compliance and VATAS (time & leave) management. Create and maintain reporting processes that monitor and track service usage, productivity and efficiency statistics and quality metrics (including Emergency Department Tracker (EDIS), Employee/Occupational Health (Work-related Injuries, Efficiency of on-boarding) as well as personnel usage/work hours (as it relates to labor mapping, efficiency of staffing model, service line budget/fiscal reporting and auditing). Augments the strategies and efforts of the Service Line Director focused on continuous improvement of managerial policies, practices, methods, patient care outcomes, procedures and organizational structures in the ACOS/E service line. Maintains ongoing evaluation of key metrics pertinent to service line performance and efficiency, veteran access to care, patient care outcomes, provider/resident/student compliance. Some of these metrics will be developed by this individual, others by local leadership or at the Network or Central Office level. Advises the Service Line Director of identified areas for improvement and with concurrence proceeds to implement corrective strategies and set-up measures to monitor outcomes. Execution of projects that relate to the service line and at the request of the ACOS/E; these include required reporting (as it relates to the Emergency Department, Employee/Occupational Health, Academic Affiliations and Clinical Informatics). Responsible for and have delegated authority, oversight and coordination of the service line budget as it relates to: overall budget and allocated resources for obligations, execution, any needed special budget requests (SBRs) as well as creating data/elements required for any previous SBRs and their required return on investment presentation/reports to Resources and Executive Leadership Board. Review existing operations and delivery systems within the service line, performing cost benefit analysis to identify the most cost-effective methods for service delivery based upon workload/clinical demand and with service line/facility leadership approval, restructures delivery systems to continually improve the efficiency of the service line. Responsible for learning and understanding all regulatory and compliance requirements as it relates to the ACOS/E service line (including the Emergency Department, Employee/Occupational Health, Academic Affiliations and Clinical Informatics) and their associated regulatory organizations and associated requirements, goals and expectations. Work Schedule: Monday through Friday, 7:00 am to 4:30 pm. Telework: Not Available. Virtual: This is not a virtual position. Position Description/PD#: Administrative Officer/PD303430 Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized. Financial Disclosure Report: Not required. Requirements Conditions of Employment Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/14/2021. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 level position you must have served 52 weeks at the GS-9 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization. Specialized experience would typically include experience performing three of the following tasks: interpreting and applying laws, regulations and policies; preparing and presenting administrative reports and correspondence; utilizing qualitative and quantitative techniques for measuring effectiveness, efficiency and productivity of clinical and/or administrative programs and processes; using data, metrics and other indicators to manage workflow; and/or overseeing departmental budget. NOTE: Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or three (3) full years of progressively higher level graduate education leading to such a degree or LL.M., if related, that provided the knowledge, skills, and abilities necessary to do the work of this position. (One year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent one (1) year of full-time study. If that information cannot be obtained from the school, 18 semester hours will be considered as satisfying the one (1) year of full-time study requirement). NOTE: Transcripts must be submitted with application. Education cannot be credited without documentation. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond graduate level. You will be rated on the following Competencies for this position: Analysis and Problem SolvingCommunicationsManages and Organizes InformationSelf-Direction Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work and physical demands of this role are primarily sedentary in nature, although there will be some instances in which minor physical effort will be required. This includes some walking, climbing stairs, standing, bending, carrying of light items (such as papers, books and files), driving an automobile, etc. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Additional Information The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.